Local Facilitator Professional Learning Operations Specialist

Lexia Learning - Remote - Full time

We are Lexia Learning, a Cambium Learning® Group company.

Lexia Learning, a Cambium Learning® Group company, is the structured literacy expert. For over 35 years, the company has focused solely on literacy, and today, provides a full spectrum of solutions for both students and teachers. With robust offerings for differentiated instruction, personalized learning, assessment, and professional learning, Lexia helps more learners read, write, and speak with confidence.

Voyager Sopris Learning®, a part of Lexia, is an education partner committed to unlocking the full potential of every teacher and every student.

We believe that the best way to meet and exceed standards in education is to address the underlying systems of teaching and learning, and to nurture those systems at their most fundamental levels. Our programs and services are based on research and classroom evidence, ensuring they are easy to implement, teacher friendly and effective. We offer a variety of digital and blended instructional tools, programs, and professional learning, all of which are designed to help every teacher deliver nothing short of the highest-quality instruction to every student.

Job Overview:

Lexia Learning Customer Success Operations is hiring a Local Facilitator Professional Learning Operations Specialist. Work closely with the PD Operations Manager for oversight of the operations/processes of professional development for LETRS Local Facilitators and collaborating with the operations team to ensure long-term operational excellence in support of customers. This position will report to the Professional Learning Operations Manager.

Job Description

  • Assist to gather, track and organize/maintain LETRS Local Facilitator information records
  • Monitor and manage annual renewal and certification requirements for LETRS Local Facilitators
  • Monitor and manage the distribution and collection of annual Statement of Commitment documents
  • Manage the pre professional learning processes of LETRS Facilitator
    • Gather and track rosters for each LETRS Facilitator session
    • Monitor requirements of each registrant prior to each LETRS Facilitator session
    • Communicate rosters and session details to the PL Facilitator of each session
    • Respond to questions and needs of PL Facilitators
  • Manage the post professional learning processes of LETRS Facilitator
    • Unlock access to the Local Facilitator materials for each certified LETRS Local Facilitator
    • Communicate annual certification requirements to each certified LETRS Local Facilitator
    • Manage the set up of the Literacy Symposium for each certified LETRS Local Facilitator
  • Collaborate with product PD Leadership and LETRS Product Development
    • Tracking the creation and posting of annual Literacy Symposium sessions
    • Collaborate around improvements for the Literacy Symposium
    • Collaborate around Local Facilitator materials updates and monitor posting on the LETRS platform
  • Collect and organize data for attendance and other reports as needed
  • Assist to proactively elevate and/or address issues or challenges that may present obstacles toward achieving customer and company goals
  • Collaborate with interdepartmental teams as needed

Job Competencies

  • Strong organization skills
  • Excellent interpersonal skills and a collaborative style
  • Excels at operating in an fast paced environment
  • Collaborative work style and commitment to get the job done
  • Unwavering commitment to excellence and to the company mission
  • Ability to effectively communicate verbally and in writing
  • Flexible with changes in direction and the ability to overcome the challenges that accompany change
  • Commendable work ethic and commitment to ensure that quality standards are met in all initiatives

Skills and Experience

  • Bachelor’s degree in any field
  • Ability to manage complex processes to support customers
  • Experience with collaborative teaming to complete projects/initiatives
  • Proficiency using various web and software applications

To learn more about our organization and the exciting work we do, visit www.voyagersopris.com and https://www.lexialearning.com/

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

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Customer Implementation / Customer Success

Experience Level

Mid Level

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