LETRS State Success Manager (Hawaii)

Lexia Learning - Remote - Full time

Job Overview:

The LETRS State Success Manager will serve as the main point of contact for the LETRS statewide implementation and will coordinate with all internal stakeholders to ensure a smooth implementation of LETRS within the state.

Location: Ideal candidate will reside within the territory of Hawai'i

Job Responsibilities: Support Implementation Planning

  • Collaborate with state leaders in developing a comprehensive state-level implementation plan including timeline, cohort design, and action plans to support the state’s strategic goals
  • Develop and maintain a pacing calendar
  • Coordinate Regular Update Meetings, Informational sessions
  • Schedule and facilitate regular progress meetings at the cadence agreed upon by stakeholders and make appropriate changes to the implementation plan based on the outcome of these meeting
  • Schedule and facilitate the mid-year meeting to adjust the plan as needed and end of the year reflection meeting to review full-year data and deliverables and determine modifications for future years (including a survey of participants’ experience across all modalities of LETRS training - online, in-person professional learning, Bridge to Practice activities)
  • Schedule and facilitate information sessions about the platform use, dashboard, and understanding LETRS course progressions and models as a way of building internal capacity for state level staff and supporting personnel that interface with district and school literacy coaches, district and school administrators, technology coaches, etc.
  • Schedule and facilitate professional learning communities with these goals in mind: engage peers to process learning and assist in the transfer of learning from theory to practice

Coordinate Scheduling and Delivery of LETRS Professional Learning Sessions

  • Coordinate scheduling of professional learning sessions (virtual or face-to-face) for all stakeholders including kick-off sessions for participants
  • Coordinate scheduling of pre-training meetings with assigned LETRS facilitators as needed
  • Communicate state-level needs with assigned LETRS facilitators to align messaging and any specific details around the professional learning needs of the cohorts
  • Provide Support for Usage Monitoring and Reports
  • Stay abreast of updates to the LETRS platform (possible monthly cadence)
  • Train and support State Course Manager in LETRS platform for usage monitoring and progress reports
  • Monitor progress reports to notify leadership of any challenges with the usage
  • Monitor pacing across the state to ensure maximum licenses utilization and expected pacing of course completion to align with state expectations
  • Collaborate with the state to contact participants who are demonstrating pacing issues
  • Maintain state-level FAQ document

Coordinate All Logistics with Internal and External Teams

  • Coordinate internally with the Lexia Learning Customer Success Operations team in the issuance of login credentials to licensed users and handle all internal and external communication around licenses
  • Submit and monitor all event forms for LETRS professional learning sessions
  • Gather rosters for each cohort, ensure set up and maintain attendance records
  • Coordinate materials distribution
  • Manage sign-in sheets for documentation
  • Manage need for makeup training and coordinate scheduling and completion
  • Create and maintain pacing calendar

Manage All Communications

  • Communicate state needs with assigned LETRS facilitators to align messaging and any specific details around the professional learning needs of the cohorts
  • Ensure all communication between the Lexia Learning Operations Department and state-level stakeholders is accurate and complete
  • Communicate with state-level Course Manager(s)
  • Email prior to training sessions reminding participants of upcoming training (as well as encouraging a “gentle nudge” to Course Manager of any participants who need to complete online coursework)
  • Keep all state-level stakeholders informed throughout the year
  • Listen to and identify barriers to implementation, provide suggestions to resolve challenges, and respond to stakeholders’ needs

Job Requirements:

  • Minimum of a Bachelor's degree; Master’s degree, preferred; literacy background, required
  • At least 5 years of direct client experience in support of customer-facing function (professional learning, customer service, sales)
  • At least 3 years of elementary or secondary teaching and/or administrative experience
  • Experience in the development and delivery of professional learning for K-12 educators
  • Experience inspiring others to action (sales, leadership, fundraising, public service)
  • Demonstrated ability with account management and handling customer escalations
  • Highly adept with technology and quick to learn new technologies and apply solutions
  • Demonstrated ability to communicate across all levels of an organization
  • Excellent written and spoken communication skills
  • Strong data analysis skills
  • Experience with data-driven instruction
  • Background in the Science of Reading (SOR) research, preferred
  • Experience with and/or completion of LETRS, desired
  • Experience with Implementation Science, preferred
  • Travel up to 50%

To learn more about our organization and the exciting work we do, visit https://www.lexialearning.com/

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

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