LETRS District Success Manager - Northern California

Lexia Learning - Multiple Locations or Remote - Full time

LETRS District Customer Success Manager - Northern California

The Customer Success team focuses on helping all Lexia customers receive maximum impact from their investment while building internal capacity to sustain the implementation for years to come. Our Professional Learning Services are designed to ensure that our district and campus-level stakeholders are appropriately supported to meet their short- and long-term goals.

The District Success Manager (DSM) will be the main point of contact for the district. The District Success Manager will coordinate with all internal stakeholders to ensure a smooth implementation of LETRS in your district. DSM will:

Support Implementation Planning

  • Collaborate with district leaders in developing a comprehensive district-level implementation plan including timeline, cohort design, and action plans to support the district’s strategic goals

Facilitate Regular Update Meetings and Informational Sessions

  • Schedule and facilitate regular progress meetings at the cadence agreed upon by stakeholders and make appropriate changes to the implementation plan based on the outcome of these meetings
  • Schedule and facilitate the mid-year reflection to adjust the plan as needed and end of the year reflection meeting to review full-year data and deliverables and determine modifications for future years (including a survey of participants’ experience across all modalities of LETRS training - online, in-person professional learning, Bridge to Practice activities)
  • Schedule and facilitate information sessions about the platform use, dashboard, and understanding LETRS course progressions and models as a way of building internal capacity for district and school literacy coaches, district and school administrators, technology coaches, etc.
  • Schedule and facilitate professional learning communities with these goals in mind: engage peers to process learning and assist in the transfer of learning from theory to practice

Coordinate Scheduling and Delivery of LETRS Professional Learning Sessions

  • Coordinate scheduling of professional learning sessions (virtual or face-to-face) for all stakeholders including kick-off and make up (if applicable) sessions for participants
  • Schedule pre-training meetings with assigned LETRS facilitators as needed

Provide Usage Monitoring and Reports

  • Monitor pacing across the district to ensure maximum license utilization and expected pacing of course completion to align with district expectations
  • Provide regular progress reports and notify leadership of any challenges with the usage
  • Collaborate with the district to contact participants who are demonstrating pacing issues
  • Maintain district level FAQ document

Coordinate All Logistics with Internal and External Teams

  • Coordinate internally with customer success’ operations team in the issuance of login credentials to licensed users and handle all internal and external communication around licenses
  • Submit and monitor all event forms for LETRS professional learning sessions
  • Gathers rosters for each cohort and ensures set up and maintains attendance records and evaluations
  • Coordinates materials distribution
  • Manages sign-in sheets for documentation
  • Manages need for makeup training and coordinate scheduling and completion
  • Creates and maintains pacing calendar

Manage All Communications

  • Communicate district needs with assigned LETRS facilitators to align messaging and any specific details around the professional learning needs of the cohorts
  • Ensure all communication between Lexia’s operations and stakeholders district are accurate and complete
  • Communicate with Course manager(s)
  • Email prior to training sessions reminding participants of upcoming training and the need to complete online coursework
  • Keep all district stakeholders informed throughout the year
  • Listen to identify barriers to implementation, provide suggestions to resolve challenges, and respond to stakeholders’ needs

Qualifications

  • Minimum of a Bachelor's degree; Master’s degree preferred; literacy background required
  • At least 5 years of direct client experience in support of customer-facing functions (professional learning, customer service, sales)
  • At least 3 years of elementary or secondary teaching and/or administrative experience
  • Experience in the development and delivery of professional learning for K-12 educators
  • Experience inspiring others to action (sales, leadership, fundraising, public service)
  • Experience with account management and handling customer escalations
  • Highly adept with technology and quick to learn new technologies and apply solutions
  • Experience with and ability to communicate across all levels of an organization
  • Excellent written and spoken communication skills
  • Strong data analysis skills
  • Experience with data-driven instruction
  • Background in the Science of Reading (SOR) research, preferred
  • Experience with and/or completion of LETRS, desired
  • Experience with Implementation Science, preferred
  • Due to company policy, candidate must be vaccinated against COVID-19 virus (SARS-CoV-2) to fulfill the in-person/travel requirements for this role, subject to any approved medical, religious or other legally required accommodation

To learn more about our organization and the exciting work we do, visit www.voyagersopris.com and https://www.lexialearning.com/

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

Apply for this job

Apply for this job

Locations

Sacramento, California
Fresno, California
Remote

Role

Customer Implementation / Customer Success

Experience Level

Mid Level

Lexia Learning

Lexia Learning, a Cambium Learning® Group company, empowers educators through adaptive assessment and personalized instruction. For more than 30 years, the company has been on the leading edge of research and product development as it relates to student reading skills.
Share this job
Get our email newsletterSign me up
Keep up to date with our email newsletterSign me up