LETRS Customer Success Manager- Account Manager Domain-Remote

Lexia Learning - Remote - Full time

We are Lexia Learning, a Cambium Learning® Group company.

Lexia Learning, a Cambium Learning® Group company, is the structured literacy expert. For over 35 years, the company has focused solely on literacy, and today, provides a full spectrum of solutions for both students and teachers. With robust offerings for differentiated instruction, personalized learning, assessment, and professional learning, Lexia helps more learners read, write, and speak with confidence.

Voyager Sopris Learning®, a part of Lexia, is an education partner committed to unlocking the full potential of every teacher and every student.

We believe that the best way to meet and exceed standards in education is to address the underlying systems of teaching and learning, and to nurture those systems at their most fundamental levels. Our programs and services are based on research and classroom evidence, ensuring they are easy to implement, teacher friendly and effective. We offer a variety of digital and blended instructional tools, programs, and professional learning, all of which are designed to help every teacher deliver nothing short of the highest-quality instruction to every student.

We are Lexia Learning, a Cambium Learning® Group company.

Lexia Learning, a Cambium Learning® Group company, empowers educators through adaptive assessment and personalized instruction. For more than 30 years, the company has been on the leading edge of research and product development as it relates to student reading skills. With a robust offering that includes solutions for differentiated instruction, personalized learning, and assessment, Lexia Learning provides educators with the tools to intensify and accelerate literacy skills development for students of all abilities.

This is a remote position with up to 10% travel

LETRS Customer Success Manager

The Customer Success team focuses on helping all customers receive maximum impact from their investment while building internal capacity to sustain the implementation for years to come. Our Professional Learning Services are designed to ensure that our district and school-level stakeholders are appropriately supported to meet their short- and long-term goals.

The LETRS Customer Success Manager (CSM) will be the main point of contact for partnered school districts. The LETRS CSM will coordinate with all internal stakeholders to ensure a smooth implementation of LETRS in each district.

Job Qualifications

Support Implementation Planning

  • Collaborate with district leaders in developing a comprehensive district-level implementation plan including timeline, cohort design, and action plans to support the district’s strategic goals

Facilitate Regular Update Meetings and Informational Sessions

  • Schedule and facilitate regular Success Metrics meetings on a cadence aligned with customer’s Success Partnership and make appropriate changes to the implementation plan based on the outcome of these meetings
  • Schedule end-of-year reflection meeting to review full-year data and deliverables and determine modifications for future years.

Provide Usage Monitoring and Reports

  • Monitor pacing across the district to ensure maximum license utilization and expected pacing of course completion to align with district expectations
  • Provide progress reports and notify leadership of any challenges with the usage

Coordinate All Logistics with Internal and External Teams

  • Submit and monitor all work orders for LETRS professional learning sessions
  • Supports rostering for each cohort and ensures set up and maintains attendance records and evaluations
  • Supports need for makeup training and coordinate scheduling and completion
  • Creates and maintains pacing calendar

Manage All Communications

  • Communicate district needs with assigned LETRS facilitators to align messaging and any specific details around the professional learning needs of the cohorts
  • Ensure all communication between Lexia’s operations and stakeholders district are accurate and complete
  • Keep all district stakeholders informed throughout the year
  • Listen to identify barriers to implementation, provide suggestions to resolve challenges, and respond to stakeholders’ needs

Job Requirements

● Minimum of a Bachelor's degree; Master’s degree, preferred; literacy background

Required

Background in the Science of Reading (SOR) research required

● At least 3 years of direct client experience in support of customer-facing function

(professional learning, customer service, sales)

● At least 3 years of elementary or secondary teaching and/or administrative experience

● Experience in the development and delivery of professional learning for K-12 educators

● Experience with account management and handling customer escalations

● Highly adept with technology and quick to learn new technologies and apply solutions

● Experience with and ability to communicate across all levels of an organization

● Excellent written and spoken communication skills

● Strong data analysis skills

● Experience with data-driven instruction

● Experience with and/or completion of LETRS, preferred

● Experience with Implementation Science, preferred

To learn more about our organization and the exciting work we do, visit https://www.lexialearning.com/

To learn more about our organization and the exciting work we do, visit www.voyagersopris.com and https://www.lexialearning.com/

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

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