Learming Management System (LMS) Support Specialist

DawnSignPress is hiring a LMS Support Specialist to join our production team.

Responsibilities 

• Provide technical customer support for LTI platform across multiple Learning Management Systems (LMS)
• Identify patterns and trends to proactively address broader issues in a timely and coordinate manner
• Develop and maintain support ticketing system
• Develop and maintain IOSM FAQs searchable by teacher and students
• Assist in the migration of traditional book content to online courses
• Support the collaboration with developers to ensure product/system integration will function as designed
• Stay up-to-date on all information regarding LMS and data processes
• Complete special projects as assigned

• Bachelors in Instructional Design or Educational Technology
• Experience using and supporting LMS's (Canvas, Blackboard, Moodle, D2L, etc)
• Experience in supporting higher education instruction
• Highly organized
• Communicate clearly and accommodate varying levels of technical literacy
• American Sign Language (ASL) native or bilingual desirable
• Ability to work well under pressure and prioritize multiple tasks while implementing time management skills