Implementation Specialist

EveryDay Labs - Redwood City, California or Remote - Full time

About EveryDay Labs

EveryDay Labs improves student outcomes through the power of behavioral science. How? We partner with school districts across the country to reduce absenteeism. By providing comparative and actionable data to schools and families, through our advanced behavioral science and data analytics, chronic absenteeism is reduced 10-15%.

We are passionate about making an impact on the lives of students, families, and educators. You can be, too, and have the opportunity to learn and become an expert with us. If you are not sure that you are 100% qualified but up for the challenge – we want you to apply.

Our customers include 3 of the largest school districts in the US and many others. We are committed to iterating our products, refining our processes, and embracing and cultivating change. You will help us do just that.

To date, we have served students across more than 2,000 schools, preventing nearly 1,000,0000 absences, equating to over 180 million minutes of instructional time they would have otherwise missed. Sound amazing? Help us grow further and better.

How Can You Help?

As an Implementation Specialist at EveryDay Labs, you will:

  • Ensure that every week, our teams correctly send tens of thousands of attendance reports to school districts and individual families across the United States
  • Onboard new school districts so they can coordinate with our processes and understand our reports
  • Enable internal teams to obtain the information and data they need to design, setup and support new customer accounts by updating training materials and communicating timelines
  • Whether you live in the Bay or not, learn to better communicate and collaborate across remote work teams

What Else Will You Do?

  • Learn a lot and “wear different hats” every day
  • Triage select reports and letters from our customer schools and their families
  • Document processes
  • Lead post-launch reviews and celebrations

What Are We Looking For?

  • Spanish fluency in reading, writing and translation (spoken Spanish is not required) with English fluency in reading, writing and speaking.
  • Experience working across teams/departments and moving projects from concept to launch
  • Demonstrated attention to detail and meeting deadlines in current and previous roles
  • Able to maintain a very busy workload, particularly, from July through September

Bonus Points

  • Experience in the education industry, ideally in EdTech and/or working with student data
  • Experience in a quality assurance, product review or related role
  • Relevant Bachelor’s degree
  • Knowledge of Jira or other ticketing / project management software
  • Familiar with collaboration tools like Box, G Suite, Twilio, Confluence and Slack

EveryDay Labs is an Equal Opportunity Employer – including disability/vet status. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Apply for this job

Role

Project Management

Experience Level

Mid Level

EveryDay Labs

Our EveryDay Intervention is proven to reduce chronic absenteeism by 10–15% districtwide through proactive, personalized outreach paired with inbound support for families in their home language. Our unique approach requires no change in school-level practices.
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