K-12 Software - Jr. Support Analyst

Custom Computer Specialists, Inc. - Hauppauge, New York - Full time

We are seeking a Junior Support Analyst to join our Application Services team.

The Jr. Support Analyst is a member of the Infinite Campus Support Desk and responsible for supporting Infinite Campus Clients in the Northeast.

Responsibilities:

  • Act as the main point of contact for customers with support and service requests.
  • Provide industry leading support and incident management using HDI Standards.
  • Support Infinite Campus software via telephone, Campus Community (portal) and email.
  • Verify authorized support contact credentials are up to date in tracking system.
  • Qualify incoming cases: Discuss details of incident with support contacts and verify replication on customer website. Triage and prioritize customer issues.
  • Document all support incidents and customer requests in the tracking system in a timely manner and use the system to track all unresolved incidents.

Apply for this job

Apply for this job

Role

Customer Implementation / Customer Success

Experience Level

Entry Level

Custom Computer Specialists, Inc.

Custom Computer Specialists, Inc. is the dedicated Channel Partner for Infinite Campus, the nation's leading Student Information System. For 12 years, Custom has been responsible for implementing and supporting Infinite Campus in over 200 school districts throughout the northeast.

Share this job

Find your

Dream job in edtech

EdSurge Connect Beta matches talented educators, technologists, and business leaders with amazing edtech companies.

Get Matched

Get our email newsletterSign me up
Keep up to date with our email newsletterSign me up