K-12 Partner Happiness Champion (Customer Support)

Helios Ed - Remote - Full time

Partner Happiness Champion (Customer Service)

Are you a self-starter passionate about your users and technology hungry for growth and success? Then read on…

Schools spend $1.3 billion every year on administration software alone and $12 billion on overall operations. This is a large market that has a lot of need and is ripe for disruption.

Helios Ed is delivering SaaS business and HR solutions to school districts and charters. Districts and schools across California and the nation are saving 73% time and cost by streamlining their processes and reducing overhead. It helps districts go paperless and enables administrators to get the right insights from their data. Helios is headquartered in San Mateo, California.

Summary

Helios Ed is seeking an experienced customer service champion to support our expanding base of users. If you are passionate about working and building great relations with people, and love technology, you would be great at this role.

Helios offers an attractive package and provides challenging and fulfilling work in the education space. You can help make our schools better and ultimately make on impact on the children. Best of all, you get to grow with an innovative company that can even take you to the career growth are you looking for.

What You will be doing:

  • Work with new and existing customers to onboard users and implement Helios
  • Demonstrate how Helios can help solve user challenges
  • Create project plans and manage implementation projects as well as the full customer lifecycle
  • Setup and configure Helios based on user needs and priorities
  • Support Helios applications and users as needed
  • Train users on how to use the product through webinars or in-person instruction
  • Test applications, identify issues, and report to development team
  • Create guides and videos on how to use the product for non-technical and technical users
  • Follow up with users on an ongoing basis and ensure user happiness and satisfaction
  • Handle difficult situations with ease leading to overall customer satisfaction
  • Other duties as assigned

What You need to have:

  • Strong people skills as well as verbal and written communication skills
  • Knack for building rapport with users, making them happy and satisfied with the product
  • Tech savviness and ability to learn and become a product expert quickly
  • Proficiency in MS Excel and PowerPoint

Education and Experience:

  • Bachelor’s degree in any field required
  • 3+ years’ experience in customer service or support roles for a software product
  • Experience in education a huge plus

Why you will want to work for us:

  • Attractive package including salary and bonus
  • Great benefits including health, dental, vision, and paid time off
  • On the job training and onboarding
  • Grow with an innovative company in a rewarding role working with our schools
  • Employee friendly startup culture with the capability to be heard and make a difference
  • Work directly with company leaders

Helios Ed is committed to the policy that all persons have equal access to its programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veteran’s status.

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

Helios Ed

Schools spend billions on administration and operations. Helios Ed helps schools go paperless and enables administrators to get the right insights from their data. Districts across California and the nation save 73% time and cost. It helps Helios is headquartered in San Mateo, California.
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