JobTrain, Chief Program Officer

JobTrain - Menlo Park, California - Full time


JobTrain is a nonprofit organization that helps transform lives in Silicon Valley! We train people for jobs in high-demand careers so they can achieve economic stability and get on a path to economic mobility to thrive in the Bay Area. Born out of the civil rights movement in 1965, JobTrain serves clients in our Bay Area career or training centers, and we continue to grow rapidly, looking to add more centers and services to meet the needs of the community. We value an environment and workspace where our staff reflects the diversity of the communities we serve, fostering a safe and welcoming place for our clients. We deliver some of the best outcomes in the workforce development field, with a vision to provide our clients with the long-term support they need to achieve full economic mobility.

We help the Valley’s most in need reclaim their lives from poverty and unemployment by preparing them for successful, sustainable careers in high-demand and emerging fields.

For more information about JobTrain, please visit


The Chief Program Officer (CPO) is responsible for developing, implementing, and overseeing JobTrain's full complement of client-focused programming, as well as managing new program implementation. Other responsibilities include working with the Executive Team to secure initial and ongoing funding and outcomes; and ensuring each program meets their specific compliance requirements. The CPO takes a long-term view of each program role to create effective and cohesive JobTrain programs overall and seeks feedback to evaluate the effectiveness of programs.


Key Responsibilities of the Chief Program Officer include:

Organizational Leadership:

  • Serve as a key contributing member of the Executive Team to develop / update JobTrain’s Strategy to meet the needs of JobTrain and our clients.
  • Lead the process to translate the strategy into an annual operational plan for each Program.
  • Lead efforts to create Theory of Change Models and define measures and metrics to assess the effectiveness of programs.
  • Create and maintain relationships with relevant government entities, donors, partners, and stakeholders.
  • Lead efforts to plan and implement systems, processes and procedures that support the work and fulfill the mission and the goals of each of the Programs.
  • Lead efforts to evaluate, and improve the efficiency of systems, processes and procedures to enhance speed, quality, efficiency, and output.

Program Leadership:

  • Monitor the overall operational, budgetary, and financial responsibilities and activities of the various programs.
  • Identify issues that may negatively impact programs and work collaboratively with internal / external partners to bring issues to resolution
  • Establish and maintain relevant controls and feedback systems to monitor the operation of the department.
  • Ensure accurate data is collected in a timely manner and manage the preparation and maintenance of reports needed to understand program progress and results and ensure grant goals / commitments are met.
  • Prepare periodic reports for the Executive Team / Board of Directors / Government Entities / Donors, as necessary or requested, to track strategic goal accomplishment.

People Leadership:

  • Supervise a team of Program Managers and staff responsible for providing services to clients.
  • Plan and allocate resources to effectively staff and accomplish the work to meet departmental goals.
  • Attract and select qualified staff to ensure the efficient operation of the department.
  • Lead / manage / motivate team to achieve overall Program objectives.
  • Provide performance feedback and development opportunities to employees to enhance skills or accomplish tasks.
  • Direct, monitor and evaluate the work of employees, intervening to correct performance problems.


A successful first year in this role for the new Chief Program Officer will include:

  • Building a team and rebuilding a team to gain trust; staff development; coaching staff; change management; learning about how programs work here; deep understanding of process and clients.
  • As part of the Executive Leadership Team, provide oversight and strategic direction to the organization. Serve as the internal lead and decision-maker on existing programs in established and emerging communities.
  • Fully embracing the breadth and depth of strategic direction of JobTrain (replicate programming - systems and processes needed for this).
  • During this period of expansion, building the team and expertise and with an eye towards future growth regionally; embedded in the approach to this.


In order to fulfill these responsibilities, the ideal Chief Program Officer candidate will:

  • Bring in-depth experience working in multiple aspects of the Workforce Development field.
  • Have previous working experience managing complex government funded programs at a COO/CPO level, or in increasingly responsible roles, in the nonprofit sector.
  • Be culturally competent and a self-reflective leader who understands the effects of race, class, ethnicity, income, sexual orientation, gender identity, national origin, and other issues of difference in society and is able to lead direct conversations about them.
  • Be a builder of authentic relationships with community partners, policymakers, funders and other supporters, able to engage with a variety of individuals and speak in a clear and compelling manner about the organization’s goals and priorities.
  • Have experience leading a fast-paced, rapidly expanding business.
  • Hands on experience in strategic planning and program implementation and oversight.
  • Coming to this work with a growth mindset.

Additionally, the Chief Program Officer candidate will have/value the following:

  • Job Knowledge: Relevant and up-to-date knowledge of issues facing the population we serve; employment and education policies and current trends in the Bay Area strongly preferred. Specific knowledge of policies and history in relevant regions is a plus.
  • Leadership Skills: Demonstrated ability to work as leader within a senior management team. Relationship builder with the flexibility and finesse to "manage by influence." High energy, maturity, and leadership with the ability to serve as a unifying force and to position communications discussions at both the strategic and tactical levels.
  • Planning and Organization: Demonstrated track record of setting and meeting goals. Strong process improvement, organization, planning and implementation skills. Ability to coordinate multiple projects, set priorities, analyze and resolve problems, and make decisions in a timely fashion.
  • Collaboration: Able to work collaboratively as part of a highly engaged Executive Team to contribute to and implement the Strategic Plan.
  • Interpersonal / Communication Skills: Ability to communicate strategic direction, policies, and procedures so that they can be effectively implemented. Ability to listen and find creative solutions by appropriately engaging staff at all levels in problem solving. Ability to quickly cultivate relationships and build rapport with CBO’s, employers, stakeholder agencies, and clients to develop a strong understanding of their needs and determine how programs align with their needs. Ability to communicate effectively, both orally and in writing with several different audiences. Good interpersonal skills with an ability to mediate and negotiate effectively. Ability to effectively interact with directors, managers, staff, clients, and community partners as needed. Able to be an effective liaison between top leadership and programs so that the experience of staff at the programs level informs key strategic decisions in top leadership, and able to take those key decisions back to the program level.
  • Detail Oriented Skills: Attention to detail that promotes effectiveness and efficiency balanced with the communication and interpersonal skills mentioned above. Ability to assess programs to reduce friction for clients, and make the job more doable for staff.
  • Cultural Competency / Networking: Demonstrated ability to work effectively with diverse populations; comfortable networking and building relationships with a wide variety of stakeholders; ability to adapt to customers; ability to generate creative ideas and action plans to generate relevant partnerships.
  • People Management: Demonstrated experience attracting, managing, developing, evaluating and retaining staff. Ability to manage, influence and motivate individuals and teams. Skilled in holding people accountable and developing their abilities to do their jobs.


This position offers a competitive salary range of $135,000 - $155,000, and robust benefits including medical, dental, and retirement. More details can be provided upon request.


Please submit a resume online at For additional questions about this position or to speak with someone about your interest, please contact Mara Cooper at

JobTrain is an equal opportunity employer and an organization that values diversity. Recruiting staff to create an inclusive organization is a priority, and we encourage applicants from all backgrounds. Candidates are evaluated solely on their qualifications to perform the work required.

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C Level Executive Leadership

Experience Level

Senior Level


JobTrain is a nonprofit that helps transform lives in Silicon Valley! We train people for jobs in high-demand careers so they can achieve economic stability and economic mobility to thrive in the Bay Area. JobTrain serves clients in career or training centers to meet the needs of the community.
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