IT Systems Engineer III (Remote - East Coast)

DreamBox Learning - Raleigh, North Carolina or Remote - Full time

About Us:

Right now, even though STEM skills are increasingly important, over 60% of students in Kindergarten through 8th grade are not proficient in math at their own grade-level. The pandemic has increased the opportunity gap for our most vulnerable students. As a society, we need to bring together our best, most creative minds to tackle this critical problem and ensure all kids are successful in math and school and have the tools they need to reach their potential. This includes developing the most innovative learning technology using advanced data science in a way that inspires students and empowers teachers. Come help us make a difference at DreamBox Learning.

We’re passionate about our mission to radically transform the way the world learns. Today, our Intelligent Adaptive Learning platform – with its rigorous math curriculum and game-based environment – is helping 5 million kids and over 150,000 educators improve math achievement and build a love of math at the same time. In the wake of COVID-19, and the broad range of learning experiences: in-person, all virtual and hybrid models, we are uniquely positioned to bring our best-in-class adaptive learning platform to more students and provide Educators and Parents with insights into their student’s learning.

We offer a flexible, hybrid work solution once it is safe to go back into the office. We are all 100% remote at this time.

About the Role:

DreamBox is seeking a Senior IT Systems Engineer to deliver high-impact, scalable and secure cloud-based solutions that meet the needs of a growing company with a geographically distributed workforce. This role requires candidates that are customer-centric, detail-oriented, and focused on delivering predictable, high-quality results. Preferred candidates will have experience operating in a ‘blended’ IT role with fluid, rapidly changing requirements involving a wide range of technical projects and user support focused tasks.

The Senior IT Systems Engineer position requires effective and empathetic communication with technical and non-technical internal customers and stakeholders at all levels of the business. Ideal candidates will take ownership of customer issues, technical problems, projects, and departmental objectives while providing thoughtful and efficient solutions that prioritize end user satisfaction. Continuous learning including researching new technical and business-process oriented solutions to adapt to growth, business needs, security and customer requirements should be a core proficiency for ideal candidates.

What You'll Be Doing:

  • Communicate with stakeholders, plan, lead, and execute on scheduled timelines for cross-departmental projects and departmental objectives
  • Research, evaluate, design, test, secure, and deploy new systems and solutions
  • Automate and improve processes and systems to drive efficiency, improve accuracy and consistency
  • Manage, maintain, troubleshoot, backup, and secure on-premises and cloud-based infrastructure, resources, and data
  • Author and improve technical documentation for internal systems, procedures, and end-user solutions
  • Prepare status reports and deliver effective communication detailing progress on IT objectives
  • Provide support across multiple time-zones for geographically distributed end-users via new hardware deployment, onboarding (including initial training), troubleshooting, and configuration management
  • Complete tickets meeting variable SLA’s while providing exceptional customer service

About You:

  • Minimum 5 years of progressively increasing responsibility in an IT Systems Engineer or similar role
  • Bachelor’s degree or equivalent work experience required
  • Microsoft, Cisco, AWS, or Azure certifications and/or equivalent experience preferred
  • PowerShell, or equivalent scripting and automation experience preferred
  • Experience in leading technical projects including communicating with technical and non-technical stakeholders, researching solutions, planning, implementing, training/providing end user facing documentation and providing on-going support
  • Experience with cloud-based automated system deployment, configuration management, MDM, and application deployment systems for Mac and Windows (JAMF, Intune, MEM, Autopilot) preferred
  • Proficiency in internal (Active Directory) and external identity providers (Okta, Azure)
  • Skilled understanding of core systems administration skills for on-premises and cloud-based infrastructure including backup, monitoring, deployment, security, and configuration management
  • Working knowledge of email delivery and security systems (Proofpoint, O365 preferred)
  • Experience with supporting, maintaining, and securing VoIP, video conferencing, internal communication, and collaboration/filesharing systems (Zoom, Teams, Slack, OneDrive, SharePoint)
  • Working knowledge of security systems, practices, and protocols such as firewalls (SonicWall preferred), anti-virus (Sophos preferred), encryption (FileVault and BitLocker), and MFA
  • Fundamental understanding of network infrastructure, switching and wireless (HP, Aruba desired) as well as experience with core network concepts such as VLANs, ACLs, VPNs, DHCP, subnets and DNS
  • Familiarity with Atlassian product suite including Jira Service Desk and Confluence preferred
  • Self-motivated problem-solver with a passion for reliability, consistency, accuracy, and customer service
  • Professional written and verbal communication skills
  • Availability to participate in 24/7 on-call rotation and periodic after-hours maintenance
  • Perform all other duties and tasks as assigned
  • Ability to lift 50 pounds

#LI-Remote

At DreamBox, we are hooked on celebrating diversity & providing an inclusive workplace and it shows throughout our product, brand, and teams. We are proud to be an equal opportunity employer. Thanks for considering DreamBox Learning!

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Role

Operations

Experience Level

Mid Level

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