IT Support Specialist - Tier II

Burr and Burton Academy - Manchester, Vermont - Full time

Technical Support Specialist - Tier II duties will include:

  • Provide support to clients both in-person and remotely
  • Correct faults and provide resolution of complex support desk tickets
  • Manage the IT ticketing system to ensure all tickets are handled in a timely fashion
  • Device and network support and troubleshooting, maintenance and upgrades
  • Perform network analysis and capacity planning
  • Assist in the creation of processes and procedures for client network operations
  • Contribute to the administration of network backup and disaster recovery
  • Contribute to the planning and implementation of multiple projects
  • Develop technology-focused documentation of systems and hardware as it applies to our environment.
  • Engage in diverse community activities in order to empathize with the users and environment
  • Attend workshops, conferences, and professional development training, and hold membership in professional organizations, to stay current with changes in technology
  • Pull off occasional light to moderate magic

The ideal Technical Support Specialist - Tier II:

  • Excellent verbal and written skills
  • Knowledge of current iOS and Mac operating systems
  • Knowledge of current Windows operating systems 
  • Knowledge of Windows Server is required
  • Knowledge of Aruba Central
  • Knowledge of Google Apps for Education
  • Knowledge of Mosyle Manager
  • Knowledge of SonicWall
  • Understanding of network switches, routers, and firewalls is required
  • Troubleshooting printers, AV equipment, and copiers.
  • Virtualization with VMWare experience is a plus.
  • Troubleshooting, project management, initiative, and professionalism are of utmost importance.
  • Innovative, start-up spirit
  • Collaborative, flexible, approachable, calm temperament.
  • Ability to work alone, with small and large groups of teachers and students.
  • Attention to detail.
  • Maintain student and faculty confidence by keeping their information confidential.
  • Process improvement.
  • Judgment within defined procedures and practices.
  • Works with enthusiasm and pride.
  • Bachelor’s degree preferred or equivalent work experience/certifications (A+, Network+, CCNA, CCSP, MCP, MCSE, and MCSA)

This job is a Staff - Full time, full-year position whose benefits are outlined in the Employee Agreement.

Reports to: Director of Technology

Work Year: Year-Round

Schedule: Monday through Thursday 7:30 AM to 3:30 PM and Friday 7:30 AM to 2:30 PM Any modification to this schedule shall be mutually agreed upon between the employee and the employee’s direct supervisor.

Summer Hours and School Vacations: Monday-Thursday 7:30-2:30

Any modification to this schedule shall be mutually agreed upon between the employee and the employee’s direct supervisor.

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K12 School Operations

Experience Level

Mid Level

Burr and Burton Academy

BBA is an independent Vermont high school with a public mission. It serves as the school of choice for 749 students who come from Manchester, surrounding communities, and countries overseas.BBA educates students of diverse backgrounds and talents in a supportive and caring environment.
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