IT Support Service Desk Analyst

Amplify - Brooklyn, New York or Remote - Full time

Responsibilities of the IT Service Desk Analyst:

  • Providing Tier 1, 2 & 3 level support for workstations (desktops and laptops), peripherals, applications and network services for Windows and Macs, and for mobile devices like iPhone, iPad, and Android
  • Recording problems and their resolutions in a ticketing system
  • Installs, configuring and maintaining workstations and peripherals, including printers, and maintaining item information in Configuration Management DB (SCCM) and Jamf Pro (Formerly known as Casper)
  • Imaging Workstations with SCCM and Jamf Pro
  • Troubleshooting hardware or software problems affecting workstations and escalating when necessary
  • Creating and maintaining end-user accounts in Active Directory and GSuite
  • providing basic LAN/WAN/VPN support
  • Implements corporate security procedures
  • Rotating 24/7 On Call Shift

Basic Qualifications of the IT Service Desk Analyst:

  • 3+ years of work experience in related field
  • 2+ years customer service
  • 2 + years working experience in PC/Mac hardware, Windows OS (7, 8.1, 10, Server), Mac Os X, MS Office Products, GSuite (Google Docs, Gmail, Hangouts, etc …), and Adobe Cloud
  • Knowledge of Active Directory, Group Policy, and LDAP
  • Basic Scripting in Bash, PowerShell, and/or Python
  • Experience with Data Cabling / Computer Facilities maintenance
  • Experience with 2 Factor Authentication on Email and Applications
  • Ability to lift personal computers, servers, and related equipment (up to 60 lbs)
  • CCT - Casper Certified Technician or equivalent work exposure to Jamf Pro

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Data Analysis

Experience Level

Mid Level

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