IT Support Engineer

Schoology - New York - Full time

Who we are looking for:

  • You enjoy solving difficult problems and partnering with teammates to solve them.
  • You're excited when things can be automated.
  • You thrive in a fast-paced challenging environment.
  • You're focused, driven and can get projects across the finish line.
  • You possess excellent communication skills while having a breadth of knowledge regarding IT software (SaaS), hardware and networking.
  • You have knowledge of basic networking principles.

What you’ll do:

  • Be responsible for excellent, day-to-day onsite IT support at our New York office and for our remote employees.
  • Ensure that new employees have their machines ready to go; troubleshoot software and hardware issues on Macs, Windows and Linux machines.
  • Be the model for professional customer service with our internal employees in all interactions; be the reason why IT has a good reputation at Schoology.
  • Ensure proper support for business meetings, including A/V needs and conference room equipment.
  • Manage our VoIP solution and automate provisioning.
  • Oversee the roll out of new software releases and system upgrades, evaluate and install patches to machines, and resolve software and hardware related problems.
  • Provide Network troubleshooting/support to end users.
  • Be a point of contact for employee questions including troubleshooting connectivity issues and changes to system permissions.
  • Enforcing security standards across all devices (Laptops: Firewall, full-disk encryption, screen lock. Network: Firewalls, Patching, 2FA, VPN)
  • Work within our Service Desk ticketing system and ensure all of your tickets are responded to and updated per processes and ensure all SLAs are met in a consistent manner.

Requirements:

  • Bachelor’s degree in STEM or a related field
  • You have 2+ years previous IT support experience
  • Hands on experience and extensive knowledge of macOS and Windows environments
  • Proficiency with G Suite, Slack, or similar applications
  • Experience with Jira Service Desk or similar service desk ticketing system
  • Experience with access/identity management (AD)
  • Imaging Mac and Windows Systems
  • Ability to disconnect, lift and move PCs and Monitors (50 lbs) to new desks. Maneuver under counters and in tight spots to run cables and wires for PCs.

Bonus:

  • MDM deployment and troubleshooting experience: JAMF Pro (Casper Suite)

All team members at Schoology are expected to embody our core values which are Passion, Collaboration, Innovation, Curiosity and Integrity.

Our mission is to continuously advance what is possible in education. You in?

Schoology is an Equal Opportunity Employer and embraces diversity of every kind.

Apply for this job

Apply for this job

Role

Engineering

Experience Level

Mid Level

Schoology

Schoology, one of the fastest growing education technology companies, brings together the best K-12 learning management system with assessment management to improve student performance, foster collaboration, and personalize learning.

Share this job

Find your

Dream job in edtech

EdSurge Connect Beta matches talented educators, technologists, and business leaders with amazing edtech companies.

Get Matched

Get our email newsletterSign me up
Keep up to date with our email newsletterSign me up