IT Operations Support Administrator II

San Francisco Unified School District - San Francisco, California - Full time

The San Francisco Unified School District (SFUSD) is the seventh-largest school district in California, serving more than 57,000 students who speak more than 44 documented languages across 132 schools in the city of San Francisco every year. We aim for every student who attends SFUSD schools to discover his or her spark, along with a strong sense of self and purpose, and that all students graduate from high school ready for college and career, and equipped with the skills, capacities, and dispositions outlined in SFUSD’s Graduate Profile. Every day in our quest to achieve this mission we provide each and every student the quality instruction and equitable support required to thrive in the 21st century.

Our Operations Support Administrators perform a full range of system administration, device, and user support, and network operational activities in a mixed technology environment that includes Cisco and Ruckus networking equipment and Windows, Apple, and Chrome-based devices, including tablets and mobile devices. On any given day you may be asked to provide ongoing and remedial user training, onsite and remotely, establish and perform data and access protection processes, or leverages technology systems such as mobile device and asset management systems to effectively support the SFUSD community with using technology to advance academic and operational objectives.

Essential skills for this role include, but are not limited to:

*On-site and remote broad-based technical, operational, hardware/software and analytical problem-solving support; 

*Installation, maintenance, expansion and upgrading of software, hardware, networks and peripherals

*Common operating systems, including Windows, Mac OSX, Mac iOS, and Chrome; 

*Data processing methods and procedures

*Training techniques

*Google Apps for Education

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Experience Level

Mid Level

San Francisco Unified School District

San Francisco Unified School District serves over 57,000 public school students, and its Department of Technology provides the transformative tools, infrastructure, and training to help them succeed in the 21st century.

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