Instructor Manager

General Assembly - San Francisco, California - Full time

General Assembly is seeking an Instructor Manager. This person will be responsible for our part-time instructors and courses with a focus on hiring, training, coaching, and day-to-day management. The Instructor Manager is a crucial role - this person is responsible for managing and coaching our best-in-class practitioners from a variety of fields including data science, software development and design. 

Responsibilities:

  • Oversee courses (10-12+ at any given time) including instructional quality, student orientation, student experience, and successful completion
  • Manage course instructors including hiring, onboarding, training, and coaching
  • Conduct regular evaluations of instructional quality for each part-time course
  • Facilitate successful completion of all online and in-person instructor training for new instructors
  • Manage professional behavior, retention and ongoing professional development and growth of each instructional positions
  • Be the second line of defense for student learning issues; be responsible for mediating conflict and defusing challenging situations in a positive, empathetic and professional manner
  • Work with instructors to strategize solutions for students who have unique learning needs, including the creation of student support plans or IEPs.
  • Monitor and manage course quality and progress by regularly reviewing exit tickets and student surveys; formulate action plans based on data
  • Participate in globals meetings with instructional counterparts across markets

Skills and Qualifications:

  • Proficient in instructional best practices such as lesson planning, differentiation, assessments, student data analysis, and the creation of strong classroom climates
  • A former educator ideally with 2+ years of in higher ed (adult learning) or K-12,  can relate to instructors as a practitioner
  • Able to confidently give constructive, positive feedback to people of diverse professional and personal backgrounds.
  • Highly organized and able to help manage observation, videos, and other performance documentation.
  • A “growth mindset” attitude towards teaching as a craft
  • High emotional intelligence; an ability to empathize with others
  • Prior experience managing multiple people or teams
  • Familiarity with or subject matter expertise in one or more of the disciplines we teach

Key Competencies:

  • Developing direct reports and others
  • Managing and measuring work
  • Motivating others
  • Command skills
  • Approachability

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Role

Higher Ed Admin Operations

Experience Level

Mid Level

General Assembly

Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. GA has been recognized as one of Deloitte’s Technology Fast 500, and Fast Company's #1 Most Innovative Company in Education.

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