Inside Account Manager I (West Coast, Remote)

Freckle by Renaissance - San Francisco, California or Remote - Full time

Company Description

Renaissance® is the leader in K–12 learning analytics—enabling teachers, curriculum creators, and educators to drive phenomenal student growth. Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Founded by parents, upheld by educators, and enriched by data scientists, Renaissance knows learning is a continual journey—from year to year and for a lifetime. Our data-driven, personalized solutions are currently used in over one-third of U.S. schools and more than 90 countries around the world.

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Job Description

This is a customer-facing role that will give you the opportunity to work with our customers after they purchase Freckle. You will have countless opportunities to create and execute new initiatives, templates, talk tracks, negotiation strategies and customer-engagement campaigns. Our quotas are big, and our team is small, so this role is perfect for someone with grit, hustle, a can-do attitude, and inherent motivation. This role needs someone who likes to roll up their sleeves, approach challenges with a level-head, and will have the determination to figure it out and get it done. And you’ll be motivated to come to work everyday because you’ll know that what you do will directly impacts the company's bottom line, growth and customer experience.

In this quota-carrying role, there are two goals: customer retention and growth. In this role, you will:

 - Have a dedicated portfolio of customers to work with for a calendar year. You will have to be an expert at balancing the need to be a customer advocate and a company advocate simultaneously. 

- Own the account hand-off from sale to renewal, including: account implementation, technical integrations, review calls, renewals and upsells

- Identify upsell opportunities through analyzing data

- Drive up usage with unique strategies for each one of your accounts

- Have the opportunity to work with your customer holistically, from District Admins to Teachers. You will work with everyone at the district or school to ensure you and the district meet the agreed-upon goals. 

- Interaction with and influence internal stakeholders on what customers are saying about our product. You are your customer' voice.


- Has been a Teacher for K-12 students in a public school in the US

- Has been part of a Customer Success or Account Management team

- Has a passion for education

- Extreme attention to detail while also being speedy and incredible at time management

- Effective communication skills, both written and verbal; gifted at asking clarifying questions, sets proper expectations internally and externally, and effectively advocates for the customer

- Comfort with using a variety of software platforms to optimize time and efficiency (Google Suite, Excel, TextExpander, Calendly, Perioscope, etc.)

- High EQ, hustle, a can-do attitude, bias to action, ability to work effectively on a small team (a.k.a. wears many hats) and intrinsic motivation to meet/surpass self-created goals 

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Experience Level

Mid Level

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