Implementation Specialist

Jobspeaker - Remote - Full time

About Jobspeaker

Jobspeaker helps people manage their career through education and work experience. Our collaboration platform enables educators to engage students, jobseekers, fellow educators and employers in a conversation about how to best close the skills gap within their community, region or state. Jobspeaker works with high schools, colleges, universities, workforce/government agencies and non-profits to provide support as jobseekers of all kinds seek to build a fulfilling career. Our mission is to eliminate inequities in the employment landscape. We are passionate about our product and our commitment to change access to education and a lifelong fulfilling career for every individual. We value work/life balance, efficiency, simplicity, proactive & obsessive customer service, and making a difference in the world!

What you’ll be doing…

As an Implementation Specialist to join our growing team you’ll hold a key role here at Jobspeaker. You will be responsible first and foremost for the successful on-boarding of our new Jobspeaker customers, whether they are a simple installation or a more custom-built implementation. Once a new customer contract is signed, the Implementation Specialist works with our customer success team to ensure that all aspects of the implementation are flawless thus guaranteeing an extraordinary customer experience. Secondarily, this role will also support the Customer Care team with a variety of customer support activities for current customers.

Core Responsibilities:

Manage and administrate all customer implementations using a variety of off-the-shelf customer services, software development packages as well as our own custom built support software

Manage and execute all the following tasks throughout the process.

Write welcome emails.

Server installation – setup and configurations

Schedule installs and walkthroughs.

Track progress on the timeline

Send updates and follow- ups.

Create deployment timelines balancing customer input, product availability and tech capacity.

Define all implementation tasks, assign ownership and follow up to ensure completion.

Field any/all challenges from suppliers, carriers, third-party technicians, etc. and collaborate with the data, engineering and customer support team members necessary to swiftly overcome.

Respond to inquiries from customers, Sales and Finance teams before, during and after implementation.

Lead and/or help facilitate some or all of the following live calls/zoom meetings.

Internal Team Kickoff Calls

Customer Kickoff Calls

Customer update calls

Customer post-implementation follow up calls.

Maintain consistent communication with all implementation stakeholders.

Conduct implementation retrospectives with stakeholders to identify and apply opportunities for improvement.

Field and respond to customer or team member questions related to customer account and customer requests.

Assist in customer data entry, configuration and account setup.

Support special projects within the Customer Success team.

Ad hoc support assistance as needed.

Requirements for this position

Authentically demonstrate your ability to:

  • Have a passion to deliver your best in every situation
  • Act with integrity, humility and vulnerability
  • Be easy, efficient and reliable to work with
  • Always Improve yourself and your team

Exercise critical thinking skills by being analytical, questioning how things are done, solving problems and finding creative ways around, over and through hurdles.

Be highly organized with demonstrated planning and follow-through skills.

Exhibit customer focus skills by handling all customer inquiries with a sense of urgency, showing empathy, minimizing reactive solutions, displaying a professional and positive presence with customers and displaying a drive to achieve positive outcomes.

Remain calm under pressure by being adaptable to changes and unexpected surprises, exercising cooperation, flexibility and determination in the face of adversity.

Demonstrate a process-oriented mindset by being detail oriented, building structure and scale, designing, adhering to and always improving processes.

Show independence by self-managing tasks, deadlines and progress; identifying risk and mitigate without direction and proactively escalate issues or needs.

Embrace strong and adaptable communication skills by noticing stakeholder communication preferences and modifying your own style; accordingly, demonstrate clarity of message in both written and verbal communication; synthesize and simplify information for understanding to all and be able to influence through communication when necessary.

Proficient with Microsoft Office, Google Office and other tools to help interact with team members, partners and customers

Perks of this job!

Amazing workplace culture

Competitive salary

Stock options

Your choice of laptop

Medical benefits

Paid time off program

Additional days off - Community Service Day, Your Birthday, Summer Fridays ... a surprise Friday off

Qualifications

(Research shows that women and people from underrepresented groups only apply to jobs if they meet all of the qualifications. However, no one ever meets 100% of the qualifications. If you have a passion for this role and believe you can deliver in this capacity, Jobspeaker encourages you to apply. We look forward to your application.)

Minimum of a Bachelor's degree or equivalent experience

Experience working with Ruby on Rails, Python, NodeJS, AngularJS and picking up other technologies as required to service our customers

3 years of direct implementation support experience with a preference for a customer facing role

3 years of experience in an education, workforce or related field with some administrative experience

Experience in the development and delivery of SaaS products to K-12, College, University and/or Workforce

Experience inspiring others to action (sales, leadership, fundraising, public service)

Highly adept with technology, and quick to learn new technologies and apply solutions

Experience with and ability to communicate across all levels of an organization, excellent written and spoken communication skills

Strong data analysis skills

Experience with data driven instruction

Ability to travel 30%+

Jobspeaker is an equal opportunity employer

Our company values diversity and believes diverse teams make innovation possible. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.

Working With Us

You'll have the best of all worlds... the opportunity to work with passionate, talented people who are the best in their fields. Jobspeaker full time employees also enjoy a generous vacation policy, outstanding health and financial benefits, and much more.

Additional Qualifications

  • Ability to collaborate and work in a team environment
  • Strong organizational skills with the ability to multi-task and prioritize well in a fast paced, dynamic work environment
  • Experience accessing and working with C-Level decision makers
  • Experience working with Colleges, Universities, Workforce, K-12
  • Engineering or Technical degree or background is a plus

Compensation

Depending on experience

If you are looking to have an impact on the world and find pleasure in exceeding expectations…we'd love to hear from you!

Apply for this job

Apply for this job

Role

Customer Implementation / Customer Success

Experience Level

Mid Level

Jobspeaker

Jobspeaker is bridging the gap between Education and Employment for the skills-based economy. Jobspeaker efficiently guides ALL students into and along their chosen pathway to ensure learning that prepares them for the world of work. Jobspeaker improves outcomes for all.
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