Implementation Manager - Texas

Illuminate Education - Dallas, TX - Full time

Illuminate Education - Dallas, TX - Full time

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Responsibilities include leading and training implementations, managing customer relations, providing excellent service and support via phone and email, development of training materials, and working collaboratively with other team members across the company.

Responsibilities

  • Serve as the first point of contact for Illuminate customers and seamlessly manage implementation at district level from post-sale to inception.
  • Lead customers through Illuminate set up and customization.
  • Act as a product specialist, with an expert-level understanding of the functional and technical features of our continually evolving and improving software platforms.
  • Work with sales team to set customer expectations and hand-off schedule.
  • Manage implementation processes, projects and transition of client accounts to team members of varied technical skills and abilities.
  • Provide the organization with business, process and technical analysis in support of client needs. Work closely with internal teams as well as external clients.
  • Facilitate internal and external client meetings.
  • Create, distribute and manage project schedules and timelines.
  • Document plan requirements, ensure accurate implementation of plan, and complete implementation checklists.
  • Drive team efforts and results to meet deliverables and timeline expectations.
  • Set up the new group with the various carriers and initiate new group set up within the internal proprietary systems.
  • Identify, track and analyze potential issues that may impact implementation.
  • Formulate resolution plan for all escalated issues.
  • Develop and implement powerful education instructional and classroom management skills.
  • Successfully coach end users on Illuminate’s products.

Qualifications

  • Bachelor’s degree or higher.
  • Minimum of 5 years as a K-12 classroom teacher.
  • Project management and customer support experience.
  • Understanding of adult learning theory.
  • Knowledge about current educational climate, research and specific requirements in Texas and/or other states.
  • Outstanding problem solving, organizational and time management skills.
  • Strong presentation skills – be at ease in front of groups of people at all levels/functions.
  • Ability to manage multiple clients and projects/tasks simultaneously.
  • Strong technical skills in using various web browsers, MS Word and Excel.
  • Amazing people skills.
  • Must be a quick, self-directed learner.
  • Must be positive, flexible and have a good sense of humor.
  • Ability to work in an entrepreneurial environment in a team and individually.
  • Ability to travel up to 50%.

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

Illuminate Education

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