Implementation Manager for SchoolMint in San Francisco, CA

Implementation Manager

SchoolMint - San Francisco, CA - Full time

SchoolMint - San Francisco, CA - Full time

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Company Description

We are on a mission to improve the whole student journey and better connect schools with families.

The days of students defaulting to assigned neighborhood schools are a thing of the past. Families should be able to choose the school that is right for their children. Often times there are multiple options. Those options are not always known, much less understood.

SchoolMint is the leader in strategic enrollment management software for Pre-K-12 schools nationwide. Over 7,500 schools use our products to improve student enrollment, registration, application, lottery, and school choice for families.

At SchoolMint, we have a diverse, inclusive culture and work environment. SchoolMint is committed to equal employment opportunity regardless of race, ethnicity, color, ancestry, religion, gender identity or expression, sexual orientation, national origin, age, citizenship, marital status, disability, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Founded in 2013, SchoolMint, along with Hero K12, is a subsidiary of EdTech Holdings (backed by BV Investment Partners).

Job Description

The SchoolMint Special Projects team implements the SchoolMint product as part of large-scale initiatives to streamline K-12 admissions and enrollment across cities and states. We work directly with key stakeholders to map out existing processes and create elegant solutions within SchoolMint to improve those processes. As a liaison between SchoolMint and customers, the Implementation Manager will be an expert at understanding customer needs, crafting and communicating solutions that meet those needs and providing day-to-day oversight of project timelines to support a successful launch. Post launch, this position will provide support to our customers to ensure each partner excels at using SchoolMint year-over-year.

Key Responsibilities:

  • Work with customers to understand project scope and requirements
  • Work internally with product, engineering, design and others to determine how customer needs can be achieved using SchoolMint
  • Drive product development to design and build customizations in the current product
  • Collaborate with engineering teams to manage feature development and timelines
  • Interpret and analyze data to inform decision-making and product customizations
  • Manage the timelines and dependencies of the implementation and communicate regularly with customers to ensure the on-time delivery of the solution
  • Facilitate and grow relationships with our customers and monitor customer health through the use of data and other qualitative methods
  • Design and implement a training plan for our customers to make sure that our customers are adequately equipped to successfully use the product
  • Strategically address software challenges encountered by parents and schools, and deliver prompt resolutions

Qualifications

Basic Requirements:

  • BA or BS degree or higher
  • 2+ years experience in an account management, project management, or customer success role at a technology company
  • Comfortable with data and experience with Excel, SQL, and JSON
  • Experience developing strategies to increase adoption of technology solutions
  • Strong communication, presentation, and negotiation skills with the ability to inspire others
  • Analytical and process-oriented mindset
  • Demonstrated ability to manage large, multi-stakeholder projects with exceptional results
  • Self-driven, persistent and assertive
  • Enthusiastic, lifelong learner
  • Strong empathy for customers and passion for revenue and growth
  • Passion for improving education
  • Our values resonate with you: https://careers.smartrecruiters.com/SchoolMint

Even Better:

  • Experience in a startup environment
  • Product management experience
  • Education field experience
  • Operations experience working in a public school
  • Knowledge of Pivotal Tracker, ZenDesk and/or Salesforce
  • Background in technology
  • Bilingual in Spanish a plus!

Additional Information

Benefits:

  • Educational Assistance Program
  • Commuter Benefits Program
  • Competitive PTO program & Paid Holidays
  • Medical, Dental, and Vision Benefits
  • FSA
  • 401k
  • Catered lunch in office
  • Well-stocked kitchen and beverages provided
  • Office near Market and 2nd, easily accessible to public transportation
  • Casual work environment with people that also know how to have fun!

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

SchoolMint

SchoolMint is the leader in strategic enrollment management software for Pre-K-12 schools nationwide. Over 7,500 schools use our products to improve student enrollment, registration, application, lottery, and school choice for families.

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