Implementation Manager

SchoolMint - San Francisco, CA - Full time

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Company Description

SchoolMint provides a cloud-based student enrollment and school choice platform for close to 4,000 PreK-12 independent, charter, and district schools nationwide. Our team consists of folks who have trained at MIT, Harvard, USC, UC Berkeley, and Stanford and have previously worked at The Climate Corporation, Edmodo, Apple, Pearson, and Teach For America. Headquartered in San Francisco, SchoolMint is well funded by reputable venture capital firms such as Runa Capital, New Schools Venture Fund, Reach Capital, Kapor Capital, Crosslink Capital, and Imagine K12 as well as some amazing angel investors pioneering the technology and education world.

At SchoolMint, we work hard to build and maintain a diverse and inclusive culture and work environment. We welcome all and value every individuality because we know how advantageous diversity is to our employees, our product, and our communities.

SchoolMint is proud to be an equal opportunity employer and workplace. We are committed to equal employment opportunity regardless of race, ethnicity, color, ancestry, religion, gender identity or expression, sexual orientation, national origin, age, citizenship, marital status, disability, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Job Description

The SchoolMint Special Projects team implements the SchoolMint product as part of large-scale initiatives to streamline K-12 admissions and enrollment across cities and states. We work directly with key stakeholders to map out existing processes and create elegant solutions within SchoolMint to improve those processes. As a liaison between SchoolMint and customers, the Implementation Manager will be an expert at understanding customer needs, crafting and communicating solutions that meet those needs and providing day-to-day oversight of project timelines to support a successful launch. Post launch, this position will provide support to our customers to ensure each partner excels at using SchoolMint year-over-year.

Key Responsibilities:

  • Work with customers to understand project scope and requirements
  • Work internally with product, engineering, design and others to determine how customer needs can be achieved using SchoolMint
  • Drive product development to design and build customizations in the current product
  • Collaborate with engineering teams to manage feature development and timelines
  • Interpret and analyze data to inform decision-making and product customizations
  • Manage the timelines and dependencies of the implementation and communicate regularly with customers to ensure the on-time delivery of the solution
  • Facilitate and grow relationships with our customers and monitor customer health through the use of data and other qualitative methods
  • Design and implement a training plan for our customers to make sure that our customers are adequately equipped to successfully use the product
  • Strategically address software challenges encountered by parents and schools, and deliver prompt resolutions

Qualifications

Basic Requirements:

  • BA or BS degree or higher
  • 2+ years experience in an account management, project management, or customer success role at a technology company
  • Comfortable with data and experience with Excel, SQL, and JSON
  • Experience developing strategies to increase adoption of technology solutions
  • Strong communication, presentation, and negotiation skills with the ability to inspire others
  • Analytical and process-oriented mindset
  • Demonstrated ability to manage large, multi-stakeholder projects with exceptional results
  • Self-driven, persistent and assertive
  • Enthusiastic, lifelong learner
  • Strong empathy for customers and passion for revenue and growth
  • Passion for improving education
  • Our values resonate with you:https://careers.smartrecruiters.com/SchoolMint

Even Better:

  • Experience in a startup environment
  • Product management experience
  • Education field experience
  • Operations experience working in a public school
  • Knowledge of Pivotal Tracker, ZenDesk and/or Salesforce
  • Background in technology
  • Bilingual in Spanish a plus!

Additional Information

  • Benefits:
  • Generous stock options
  • Educational Assistance Program
  • Commuter Benefits Program
  • Competitive PTO program & Paid Holidays
  • Medical, Dental, Vision Benefits
  • Catered lunch in office
  • Stocked kitchen and beverages provided
  • Office near Market and 2nd, easily accessible to public transportation
  • Casual work environment with people that also know how to have fun!

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Role

Operations

Experience Level

Senior Level

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