Implementation Manager

ParentSquare - Remote - Full time

Who we are:

ParentSquare is a Santa Barbara based growing company that's changing the way schools and parents communicate every day. Sounds simple? We strive to keep it that way! Over 5000 schools and 4 million parents across the U.S. utilize our platform to stay informed and involved from the way they prefer to be notified - email, text, voice, web, app, social - to the ways they can interact with schools - forms, sign ups, payments, RSVPs, language translations, chat and more. We are constantly innovating to provide simpler, more intuitive tools that can be easily used by all educators and parents transcending the barriers of technology and language.

Who we’re looking for:

We’re seeking a dynamic and detailed-orientated Implementation Manager to play a critical role in the post-sale customer journey through the implementation phase. You’re someone with customer service in your DNA who will set the tone for the customer experience as the first point of contact with our newest users. You’ll lead customers through data integration, system configuration and completion of the initial administrator training through an efficient yet effective process that will ensure the long-term success with our platform. We are seeking someone who is eager to be an active contributor in a fast-paced environment where we’re solving challenging problems for real people. Most importantly, you share in our passion for making a difference in the lives of students.

This role will include:

  • Completing successful implementation for multiple clients/accounts as assigned
  • Maintaining exceptional customer satisfaction ratings while completing timely and accurate data migration, system configuration and initial training
  • Ensuring customers are established before transitioning to the Customer Support team for the remainder of their life cycle
  • Managing internal tools that support implementation with documentation, training and metrics
  • Troubleshooting and support/escalate issues in the implementation process in order to find a timely and correct solution
  • Sharing best practices, tips and participate in coaching to help us become a best-in-class implementation department
  • Maintaining up-to-date information in CRM about implementation status, deliverables and timeline
  • Supporting additional customer training and creating/updating documentation as needed

Our ideal candidate will have the following:

  • 2+ years of experience and proven success in customer implementations within an Edtech company or school/district
  • Bachelor’s degree (or higher) from an accredited college or university preferred
  • Excellent project and time management skills with the ability to maintain multiple different projects in different phases at the same time
  • Familiarity of Ruby-on-Rails/back end technologies to troubleshoot a strong plus
  • Extensive experience in leveraging technology to support implementation (i.e. Hubspot, Jira, Zendesk)
  • Excellent communication skills (written, verbal, presentation and interpersonal)
  • Strong work ethic and ability to work effectively both independently and in a collaborative team environment.

The perks of working for us are great! You’ll get your foot in the door as our company continues to grow. We’re big believers in work-life balance and provide health insurance, 401K, stock options and gym memberships. This role can be remotely based or (post-COVID) located in our offices in Goleta; with an open floor plan, plenty of comfy seating, a full kitchen and Gold’s Gym just downstairs.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

ParentSquare

ParentSquare is a Santa Barbara based growing company that's changing the way schools and parents communicate every day. Sounds simple? We strive to keep it that way!
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