Implementation Manager

Chalk Schools - San Francisco, CA - Full time

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As the Implementation Manager, you will solve our partners’ most difficult day-to-day challenges and drive adoption of cutting edge practices across their sites and stakeholders. You will anticipate how decisions are made, persistently explore and uncover needs, and demonstrate how technology can help our customers achieve their strategic goals. The processes you create will ensure that we deliver the highest quality customer experience from every function within Chalk Schools.

Your passion and perseverance will help K-12 schools and districts accomplish what they never thought was possible. Key responsibilities include:

  • Lead complex projects and launch technology with staff at all levels of K-12 administration
  • Master proper implementation techniques and strategies for all new customers
  • Provide consistent feedback to help continuously improve Chalk School's customer facing processes and best practices
  • Drive results for all our districts by starting them off strong start and keeping relentless focus through completion

Requirements:

  • “Get it done” mentality that will find a way to overcome and succeed
  • Excellent communicator that can clearly articulate product functionality to new clients
  • Technical expertise — the ability to boil down product and engineering jargon into simple and concise language
  • Prioritization, and attention to detail: staying on top of customer needs is critical — our clients count on you!
  • Ability to deeply understand users and collect information about them that will help you anticipate their needs and help our product team continuously improve
  • Natural relationship builder, who enjoys helping and listening to others, while responding quickly to solve long and short term problems
  • Data analysis — the ability to use quantitative and qualitative data to tell an insightful customer story and predict the health and happiness of a customer, so you can spring to action before the customer detects any gaps or issues
  • Entrepreneurial spirit that allows you to thrive in a world of ambiguity — you know when and how to find the right information when you need it
  • Exceptional ability to drive multiple stakeholders towards common goals through effective communication and collaboration

Bonus:

  • Experience working at an early stage, high growth startup
  • Enterprise product expertise

Apply Now

Experience Level

1 to 10 years

Chalk Schools

Founded in 2012 out of the Learning and Design program at the Stanford Graduate School of Education, Chalk Schools is dedicated to supporting school districts to focus on what matters most - ensuring all students, teachers and administrators have access to the resources they need to succeed. Engrained in everything we do are our four key pillars:

  1. People first.
  2. Work hard for inclusion.
  3. Take agency and ownership.
  4. Never finished, always growing.

Our commitment to equity and access extends beyond the school districts we serve. We value diversity and inclusion in every aspect of our business. Our staff is comprised of a diverse team of people from a variety of personal and professional backgrounds, but we all share a deep passion for improving the infrastructure that supports K-12 educators and leveraging technology to help underserved communities.

Chalk Schools is an equal opportunity employer. We not only value diversity but believe it is a fundamental necessity to building a successful company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or arrest and conviction record.

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