Implementation Lead

The AI Education Project - Remote - Full time

AIEDU’s Implementation Lead reports to the CEO and operates at the vanguard of our work, engaging directly and strategically with our core customers and audiences: teachers first and foremost, along with administrators, students, and other stakeholders.

This role will oversee the end-to-end user experience with AIEDU’s curriculum, from the very first onboarding call with a teacher, to the maintenance of district-wide recurring contracts spanning tens of thousands of students. You will organize and deliver curriculum workshops and trainings, coordinate onboarding sessions with new customers (generally K-12 districts or Community Colleges), and respond to inquiries and support requests.

Success for our Implementation Lead will be measured by a mixture of direct user and customer feedback, along with our ability to secure recurring annual contracts with our pilot customers.

You will be the first hire on our implementation team that we expect to expand. You should have at least some experience managing and developing team members, and should have a keen interest in building diverse, effective teams as AIEDU grows.

Everyone at AIEDU, including senior leadership, follows the core value of “picking up one’s trash.” You’ll be expected to take responsibility for all components of your work, including some of the less glamorous stuff (like data entry and scheduling).

This is a remote role, with periodic (~25%) travel to school districts, education events, and AIEDU strategy retreats in San Francisco and other locales.

Core Responsibilities

  • Serve as the primary point of contact for AIEDU customers, contributing to each project/implementation’s success through crisp communication and engagement.
  • Manage the customer/user lifecycle end-to-end, from the sales hand-off, to onboarding, implementation scoping, trainings, core implementation, to discussions about expansion and renewal (the latter of which you’ll collaborate with Sales).
  • Manage AIEDU’s CRM (currently Salesforce), ensuring we are capturing clean data about our work, and supporting executive leadership by delivering regular reports about our program analytics.
  • Develop customer-facing content, including newsletters, blog posts, videos, and other content, occasionally in coordination with internal and external design and production support.
  • Build and manage AIEDU’s teacher community on Slack and Facebook, and through a regular email newsletter.
  • Develop and maintain standard team working processes that support cross-functional projects, including tracking priorities to meet short and long-term goals.
  • Keep track of the team’s performance using specific metrics to show improvement and impacts over time.
  • Be capable of communicating with upset clients, using non-violent communication and de-escalation techniques to support the best possible outcome for all parties involved.
  • Conduct teacher, student, and other stakeholder interviews to evaluate product and curriculum.
  • Collaborate with AIEDU’s Curriculum Team, conveying teacher input, and testing and providing feedback to activities and products.
  • Work with curriculum team to develop and implement new programs (e.g. virtual and in-person summer camps)

About You

  • 3 years minimum experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role - with at least one year of people management responsibilities. Ideally at an EdTech startup, nonprofit, or educational organization (but not required).
  • Have at least some experience working directly with educators in a K-12 or Community College setting.
  • Be keenly interested in relationship development — you love meeting new people and making a great first impression with them.
  • Strong verbal and written communicator, with the ability to interact with a variety of stakeholders, using appropriate language for each.
  • You are a Salesforce (equivalent CRM) power user
  • Strong change management skills to help implement change at a district and site level, as well as among your internal team
  • Ability to travel up to [designated amount of time] per year (subject to public health travel guidelines and restrictions)
  • Knowledgeable about the K-12 and/or community college education ecosystem and climate (including schools’/districts’ day-to-day operations and strategic needs)

Equal Employment Opportunity

The AI Education Project is an equal opportunity employer. We believe that building and empowering a diverse team is a strategic imperative in our work, and all qualified applicants will receive consideration without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. This policy applies with regard to all aspects of employment, including hiring, promotion, compensation, eligibility for benefits and termination. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

The AI Education Project

AIEDU is a tech nonprofit working to center equity and accessibility in AI education. AIEDU educates students—especially those who are disproportionately impacted by AI systems—with the conceptual knowledge and skills they need to thrive as workers, creators, consumers, and citizens.
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