Implementation and Curriculum Development Lead

Team Excel - Richmond, Virginia or Remote - Full time

Your Responsibilities

   Curriculum Development

  • Continue the development and evolution of the Team Excel curriculum to ensure that it utilizes evidence based practices
  • Collaborate with the strategy and technical team to transition elements of the curriculum into the mobile and web-based applications
  • Ensure that new app features are well-grounded in behavioral science by translating research findings into concrete ideas that can be applied to the product requirements
  • Further develop the Team Excel evaluation tools and techniques to measure the impact of the platform and program for customers and internal use
  • Assist in communicating the science behind the Team Excel methodology to a wider audience
  • Create case studies from existing Team Excel clients to demonstrate the platform’s effectiveness

   Onboarding & Training

  • Guide customers through the platform training and provide technical assistance during implementation to ensure customers are setup for success
  • Create and execute implementation plans by defining the timeline, teams, and the resources needed for success
  • Maintain and expand the Team Excel training materials, manual, and processes to ensure training is user-friendly and effective
  • Develop new training materials and videos to ensure efficient delivery of live and on-demand training
  • Organize, schedule and deliver the training for new and existing clients

   Implementation & Customer Support

  • Work closely with the sales team to ensure a quality hand-off and seamless customer experience
  • Perform a needs analysis on new clients to determine the best implementation strategy that will produce their desired results
  • Work with the customer’s internal implementation team to conduct the planning and implementation of the Team Excel model. (Implementation may include elements of social-emotional learning, career exploration, service learning, and mentoring)

   Customer Relationship Management

  • Provide ongoing implementation support and manage customer relationships to ensure customers are achieving their desired outcomes
  • Ensure that customers are aware of new product developments and current best practices
  • Expand platform usage by collaborating with the sales team to expand account revenue and retention
  • Serve as an advocate for the customer to identify improvement areas in the platform, programming and processes

Skills

  • Strong interpersonal and presentation skills including video conference, phone, and in-person
  • Excellent project management skills to include planning, organizing, prioritization, and attention to detail.
  • Ability to work independently as a self-starter and collaboratively as part of a team.
  • Proficient with software programs such as Word, PowerPoint, and Excel is preferred
  • Comfortable with learning and instructing others on the use of custom software platforms and mobile applications
  • Experience with technical training is not required but beneficial
  • Experience working in a SaaS environment is not required but beneficial
  • Top-notch organization and attention to detail
  • Results driven with an entrepreneurial spirit

Experience

  • 5+ years instructional leadership or coaching experience
  • 5+ years teaching, youth development, or SEL development and implementation

Travel Requirements

Work will be primarily teleconference initially, but 20-30% travel may be required in the future.

Diversity & Inclusion

Team Excel embraces diversity, inclusion, equal opportunity, and belonging for all employees and applicants. We welcome applicants of diverse races, ethnicities, geographic origins, gender identities, ages, socioeconomic backgrounds, sexual orientations, religions, work experience, physical and intellectual abilities, and financial means. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to johnathan@teamexcel.com.

Benefits

  • Competitive salary commensurate with experience
  • Remote work opportunity
  • Open vacation policy and flexible schedule

Pre-Employment Background Check Required

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

Team Excel

Our mission is to leverage the power of teamwork and competition to increase motivation and improve student outcomes. To accomplish this, our digital platform gamifies student success metrics to turn learning and personal development into a fun and healthy competition.
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