Impact Analytics Manager

City Year Chicago - Chicago, Illinois - Full time

City Year Chicago is seeking a talented individual to join our Impact Analytics team as a Manager, reporting to the Director of Impact Analytics. The Impact Analytics team, together with the Learning & Development team and Student Success Coaching team, provide support services to members of the City Year Chicago staff team and all AmeriCorps members. For more information on City Year Chicago please visit: This position will play a critical role by assisting the Director to ensure Impact Staff and AmeriCorps Members [ACMs] are trained in data collection practices and review protocols and to promote data fluency throughout City Year Chicago. Reporting to the Director of Impact Analytics, the Manager, Impact Analytics will work closely with members of the Service Teams to:

  • Provide administrative support to the IA department to ensure programs and systems are running smoothly and site-wide data needs are being met
  • Manage communication and track data requests between Impact Analytics and other departments
  • Deliver presentations about the IA department, data programs and internal systems
  • Provide supports as needed to teams and individuals regarding data and related technologies

Cross-Departmental Support

  • Work with other departments to share information, gather data needs and manage requests
  • Manage the collection of service-related stories of impact for Development and Marketing campaigns.
  • Support the Operations Team with logistics of training days to meet AmeriCorps Member needs.
  • Manage and track data report requests from staff across the site

Department Administration

  • Create required trackers and documents to support data collection
  • Assist in start-of-year/end-of-year systems management, data validation and archiving
  • Maintain public IA Department calendar and communicate changes to site
  • Manage site’s compliance with Student Data Privacy Policy


Present trainings to staff and AmeriCorps members on their data responsibilities and CY software tutorials

  • Collaborate with the Learning and Development (L&D) team with data training and scheduling
  • Manage, organize and grow library of IA trainings


  • Communicate with school-based staff regarding data needs, audits and error correction
  • Work with Impact Managers and Impact Directors on scheduling data reviews
  • Provide technical support during office hours and by request
  • Assist in preparing data for external audiences


In order to succeed in this role, an applicant must have the following competencies:

  • Executes to Results: Accurately determines the length and complexity of tasks and projects; Assigns priorities and time parameters and holds others accountable; Uses benchmarks and performance measures to track progress and intervenes to address barriers to achieving results.
  • Communication: clearly articulates information and ideas orally and in writing; inspires diverse audiences through compelling, tailored messaging; communicates with confidence and credibility; listens carefully and is responsive to feedback
  • Relationship Development: Establishes and builds diverse, mutually beneficial, and sustainable partnerships within City Year, throughout partnering organizations, and in the communities we serve. Invests in relationships that may not address an immediate issue but further long-term objectives; balances delivery of results with relationship building
  • Problem Solving and Decision Making: Links problems and symptoms to identify underlying issues and focuses on addressing most critical, high-impact issues; Organizes appropriate information, expertise, and diverse perspectives for self and others to develop optimal solutions and manage decision-making.


  • Bachelor's degree or related experience
  • Advanced knowledge of Excel preferred. Minimum requirement: intermediate knowledge of Excel and willingness to learn new systems
  • Experience with PowerBI strongly preferred.
  • Knowledge of K-12 education and Chicago Public Schools
  • Strong interest in data science and data visualizations
  • Experience with performance metrics and surveys
  • Comfort with (and an interest in) collaborating and presenting information to internal and external audiences
  • Comfortable with MS Office suite of software products, e.g. PowerPoint, Word, Outlook, SharePoint
  • Data visualization or statistical software experience preferred (e.g. PowerBI, Tableau, R)
  • Effective communication and organizational skills; must demonstrate attention to detail
  • Excellent verbal and written communication skills (Training/facilitation experience preferred)
  • Experience managing multiple projects or tasks with competing deadlines
  • Ability to work well independently and in a collaborative team environment
  • Belief in youth as agents of social change
  • City Year/AmeriCorps/Peace Corps experience is a plus 

Required Documents

 A cover letter and resume must be submitted to be considered for this position. Preferred resume formats will depict not only a candidate’s responsibilities and job functions in previous work, but will include specific, quantitative results where applicable. Additional quantitative context around specific budget sizes, team sizes, or other work environment information will help City Year compare the scale of your work environment with our operations.

Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce.

Salary range: $52-62K


Full time employees will be eligible for all benefits including vacation and sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental and vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here.

Employment at City Year is at-will.

City Year does not sponsor work authorization visas.

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Data Analysis

Experience Level

Entry Level

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