Head of Impact and Customer Success

BookNook - Remote - Full time

The Head of Impact will be responsible for driving revenue via renewal with partners, will ensure successful implementation, manage a team dedicated to this work, and also drive expansion. The ideal candidate will be a highly motivated and strategic thinker, will have an excellent understanding of customer success within EdTech, and will be excited about fulfilling BookNook’s explosive growth.

At BookNook You Will:

  • Drive the executive of BookNook’s strategic vision via the Impact function
  • Own, manage, renew, and expand the relationship with our tutoring services partners that include schools, districts and non-profits across the US
  • Own, manage, and drive success with multiple stakeholders
  • Consistently motivate team to hit revenue and usage targets
  • Build advocacy within district and at school sites
  • Manage customer success, implementation and enablement teams to ensure adoption of BookNook at 50+ school sites
  • Provide communication and support to families and other users
  • Other duties as assigned

You are a good fit for this role if you have:

  • 7+ years management experience in a high growth startup environment
  • 5+ years EdTech experience
  • Highly proficient in Google Suite and/or Microsoft Office, in particular Google Sheets and/or Excel
  • Knowledge of and proficiency with communication tools, such as Mailchimp or other marketing tools
  • Proficiency with and excitement about other technology tool technology (i.e. Salesforce, Zapier, Adobe Suite, or other more advanced software package)
  • Organized and the ability to implement and repeatable, sustainable processes
  • Experience with customer service or support
  • Demonstrated understanding of the K-12 education space
  • Ability to travel: 10-20%

Benefits

  • Competitive base salary and equity stake
  • Medical, Dental, and Vision Benefits
  • Unlimited PTO and generous holiday schedule
  • 401(k)
  • AD&D + Life Insurance
  • Great work/life balance
  • Fantastic team and fun remote work environment

Apply for this job

Apply for this job

Role

Customer Implementation / Customer Success

Experience Level

Senior Level

BookNook

BookNook is a dual bottom line education technology company that is committed to closing the early reading opportunity gap through innovations that prioritize authentic human connections to support learning.
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