Head of Account Management

Project Wayfinder - Remote - Full time

The Organization

Imagine if adolescent education was designed for all students to develop lives of meaning and purpose? In 2015 Project Wayfinder was founded at the Stanford d.school to answer this call. With our fifth academic year upon us, ourtoolkits + trainings have journeyed to over 20,000 students, 1000 teachers, 200 schools across 25 states and 20 countries.

With our $1.5M seed funding secured, we are now pushing our expansion across the country + globe. Our goal is to continue to double our impact and revenue each year for the coming years. Our vision is to become the preeminent SEL curriculum company in the world - leading the global movement of purpose learning, meaning making and belonging-based education world wide.

What We Value

You will be joining a staff of incredibly motivated and dedicated staff members that are committed to living the values of our organization. We have a very close culture where team members get to know one another and build lifelong relationships. We also feel and act like a purpose-driven organization. To the best of our abilities each person’s role aligns with their own sense of purpose which feeds into the organization’s larger sense of purpose.

Read this article by our Founder about our workplace culture in Conscious Company.

We also value access, equity, diversity, and belonging. This is represented primarily in three ways: our product, our staff, and our schools.

Product: We have intentionally developed our curriculum to be able to cross national, racial, and socio-economic boundaries. During the process of curriculum development, we have had over 30 educators work on and develop the curriculum from a variety of backgrounds.

Team: Our team is composed of people from a diverse range of backgrounds and life experience. We intentionally recruit, hire, and work with people from diverse identities + experiences.

School Partners: We intentionally target a wide array of educational partners from traditional to non-traditional that work with a range of students from different socioeconomic groups: we have taught our curriculum in low income schools in the Bronx, independent schools in Silicon Valley, and after-school programs in San Antonio.

Learn more: Project Wayfinder Team + School Partners

The Role

Wayfinder is looking for a Head of Account Management to join our growing team. You will play a central role on the Account Management and Sales teams, as you are responsible for renewing accounts and helping drive revenue growth across your team members’ portfolios. Your primary responsibilities include retaining business, sourcing, and closing upsell opportunities and developing relationships with school and district leaders. You will work closely with school partners and decision-makers to ensure that Wayfinder’s values are being articulated, ultimately leading to successful retention and growth across our accounts. This role reports to the Chief Revenue Officer.

We strongly encourage people from traditionally underrepresented populations in tech - such as women, People of Color, People with Disabilities, and LGBTQ+ people, etc - to apply!

Responsibilities

  • Contribute to Wayfinder’s excellent renewal rate by owning renewals of partner schools and districts (including renewals tied to school board approvals and disparate funding sources). This entails understanding budget cycles and contract options preferred by our clients, including the structure of license fees and timing of renewals.
  • Train our Account Managers to drive renewal revenue across their portfolios and monitor account renewal health for the team.
  • Increase footprint and business with existing clients, discovering and maturing opportunities to grow Wayfinder’s business.
  • Collaborate closely with the Sales and School Success teams to grow Wayfinder’s footprint and provide outstanding relationship management, functioning as a strategic partner for out schools and districts.
  • When feasible, travel to facilitate planning meetings, renewal conversations, client health interventions, and support training
  • Develop account plans for key accounts and monitor overall account health across your team’s portfolios, intervening and creating/implementing strategies when an account displays signs of risk.
  • Collaborate closely with project leads to provide outstanding relationship management and function as a thought partner to our schools.

Requirements

Essential experience

Excellent account management and leadership skills

  • At least 3 years of experience in renewal-oriented account management; demonstrated track record of renewing accounts, upselling accounts, and building client relationships.
  • Proven ability to lead teams of account managers towards successful renewals
  • Proven ability at developing account plans, leading strategy for client health interventions, and managing renewal cycles.
  • Proven ability to manage accounts, prioritizing accounts as necessary and communicating across external stakeholder groups with competing priorities.
  • Experience developing strong relationships at the leadership levels of organizations.
  • Excellent influencing, negotiation and presentation skills, particularly as they are aligned to client goals and needs in order to drive return on investment.

Thrives in fast-paced, team-oriented, cross-functional settings

  • Proven ability to work cross-functionally with school success and sales teams to retain business and drive expansion.
  • Comfortable with ambiguity; flexibility with potential role changes as the team grows.
  • Ability to manage and prioritize competing asks while maintaining high-quality work.

Experience expertly navigating start-up organizations

  • At least 3 years of professional experience working with start-up organizations; demonstrated knowledge of the inner-workings and politics of decision-making.
  • Demonstrated ability to communicate and present the value of products and services, as well as influence credibly and effectively at all levels of large organizations, in particular with senior executive leaders and superintendents.
  • Ability to use data to drive storytelling, particularly as it pertains to improving student outcomes and addressing issues of equity and access across school districts.

Preferred experience

  • Preferred experience in SaaS, Managed Services, EdTech, or K-12 Education.

Benefits

Compensation

We offer a competitive package that is based on location and experience. We also offer the following benefits:

  • + Stock: Ownership in a fast-growing venture-backed company.
  • + 401k: We care about your ability to save for your future.
  • + Family Focus: Parental leave and flexibility for families.
  • + Time Off: Flexible vacation policy to encourage people to get out and see the world.
  • + Healthcare: Medical, dental, and vision policies.
  • + Goodies: Whatever hardware and software you need to get the job done.
  • + Team Fun: Regularly scheduled events, annual retreat, and celebrations.
  • + Learning: Learning & Development Opportunities to grow your skills and career.
  • + Great team: Working with fun, hard-working, kind people committed to making a difference!
  • + Flexible culture: We are results-focused. We don’t work at the office every day.
  • + ...And much more! Lots of other perks make this company an incredible place to work.

Location

Remote work. This role is remote, but requires you to be available for calls for at least 4 hours between 9am-5pm US Central Time. As such this role can be anywhere where you can commit to working half the day to overlap with that timezone, and will not require relocation.

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Role

Sales

Experience Level

Mid Level

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