Happiness Expert

Presence - St. Petersburg, Florida - Full time

At Presence, we do more than just provide a software product to our campus partners. We provide a full experience to ensure their happiness, and you’ll be right there with them along the way as their own personal expert.

You just might be our next Happiness Expert, if:

You Have:

  • Worked as an SAPro or were involved on campus as a student leader, whether that was in student government or another position
  • An intimate understanding of, and passion for, our software and the problems it solves
  • An affinity for all things technology. You love to be the first to try out shiny new software
  • An uncanny ability to develop and maintain relationships with your new best friends (aka our customers)
  • The desire and ability to work with all types of individuals, both on your team and with our campus partners

And, You:

  • Are a great listener, challenge the industry’s status quo, and question everything
  • Have an open mind — you love trying new things, generating new ideas, and don’t mind failing
  • Get excited by meeting and talking to new people, building relationships, and helping out
  • Have an exceptional eye for organization in everything that you do
  • Regularly self-reflect, practice self-awareness, self-motivation, and setting strategy.
  • Take joy and pride in setting and exceeding goals
  • Are excited to push our growth forward!

What You’ll Do:

  • Develop a lasting rapport with our campus partners, from coordinators to directors, deans to vice presidents, and beyond
  • Learn the unique needs and challenges of each campus that you work with and develop strategies to fulfill these, centered around our solutions
  • Manage the orientation process (our version of implementation) for campuses that have just signed on with Presence
  • Facilitate training sessions for users, using our frameworks and learning outcomes, while infusing your own unique experiences
  • Help out our Happiness Sidekicks by responding quickly and accurately to inbound conversations from our campus partners to answer their questions, complete with plenty of emojis and GIFs
  • Efficiently solve problems that users encounter by recreating them in a test environment and reporting them to our development team, following our standards and practices
  • Ensure the quality and functionality of our software by completing thorough user testing of new features, enhancements, and bug fixes (you’ll be the first to see all of the cool new stuff we’re building!)
  • Facilitate customer growth and success by staying up-to-date on current trends in higher education and applying a consultant-like mindset to conversations and initiatives

The Application Process

  1. Click the “Apply” button below, and include your resume as a PDF
  2. We’ll reach out to interesting applicants for an introductory call
  3. If we’re excited, you’ll interview with our Director of Happiness, over the web
  4. If you’re awesome, we’ll bring you to St. Petersburg for a full day in the office to meet the team and experience our culture.
  5. We’ll reach out with the good news!

We’re looking to hire two Happiness Experts to start in September.

Starting range: $40,000-45,000, plus bonuses and company benefits 

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

Presence

Created by former practitioners, Presence helps Universities & Colleges create better communities, campus cultures, and student experiences through modern web tools that help them simplify processes, understand involvement data, increase engagement, and measure student learning.

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