Happiness Ally

Presence - St. Petersburg, Florida - Full time

At Presence, we do more than just provide a software product to our campus partners. We provide a full experience to ensure their happiness, including some of the best and fastest customer support in the industry! We like to think of our support team as an ally for our customers, helping them be as successful as they can be.

You just might be our next Happiness Ally, if:

You Have:

  • Worked as an SAPro or were involved on campus as a student leader, whether that was in student government or another position
  • An intimate understanding of, and passion for, our software and the problems it solves
  • An affinity for all things technology and love to be the first to try out shiny new software
  • The desire and ability to work with all types of individuals, both on your team and with our campus partners

And You:

  • Are a great listener, challenge the industry’s status quo, and question everything
  • Have an open mind — you love trying new things and generating new ideas, especially in a challenging environment
  • Get excited by meeting and talking to new people, building relationships, and helping out
  • Regularly self-reflect and practice self-awareness and self-motivation, using strategy and taking joy and pride in setting (and exceeding) goals
  • Are excited to push our growth forward!

What You’ll Do:

  • Respond quickly and accurately to inbound conversations from our campus partners (our favorite people!) to answer their questions, complete with plenty of emojis and GIFs
  • Efficiently solve problems that users encounter by recreating them in a test environment and reporting them to our development team, following our standards and practices
  • Ensure the quality and functionality of our software by completing thorough user testing of new features, enhancements, and bug fixes (you’ll be the first to see all of the cool new stuff we’re building!)
  • Continuously improve support documentation to answer users’ questions before they even have a chance to ask
  • Keep Account Managers (aka Happiness Experts) up-to-date on conversations and challenges impacting the campus partners that they each work with

The Application Process

  1. Click the “Apply” button below, and include your resume as a PDF
  2. We’ll reach out to interesting applicants for an introductory call
  3. If we’re excited, you’ll interview with our Director of Happiness, over the web
  4. If you’re awesome, we’ll bring you to St. Petersburg for a full day in the office to meet the team and experience our culture.
  5. We’ll reach out with the good news!

We are looking to hire one Happiness Ally to start in September.

Starting range: $35,000-40,000, plus bonuses and company benefits

Apply for this job

Apply for this job

Role

Customer Implementation / Customer Success

Experience Level

Mid Level

Presence

Created by former practitioners, Presence helps Universities & Colleges create better communities, campus cultures, and student experiences through modern web tools that help them simplify processes, understand involvement data, increase engagement, and measure student learning.

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