Happiness Ally

Presence - St. Petersburg, Florida - Full time

Help us make a positive impact in education!

Presence is a student engagement and learning software that helps higher education institutions improve retention rates by tracking and learning about their students involvement patterns and behaviors. Learn more at http://presence.io

At Presence, we do more than just provide a software product to our campus partners. We provide a full experience to ensure their happiness, including some of the best and fastest customer support in the industry! We like to think of our support team as an ally for our customers, helping them be as successful as they can be.

You just might be our next Happiness Ally, if:

You Have:

  • Worked as an SAPro or were involved on campus as a student leader, whether that was in student government or another position
  • An intimate understanding of, and passion for, our software and the problems it solves
  • An affinity for all things technology and love to be the first to try out shiny new software
  • The desire and ability to work with all types of individuals, both on your team and with our campus partners

And You:

  • Are a great listener, challenge the industry’s status quo, and question everything
  • Have an open mind — you love trying new things and generating new ideas, especially in a challenging environment
  • Get excited by meeting and talking to new people, building relationships, and helping out
  • Regularly self-reflect and practice self-awareness and self-motivation, using strategy and taking joy and pride in setting (and exceeding) goals
  • Are excited to push our growth forward!

What You’ll Do:

  • Respond quickly and accurately to inbound conversations from our campus partners (our favorite people!) to answer their questions, complete with plenty of emojis and GIFs
  • Efficiently solve problems that users encounter by recreating them in a test environment and reporting them to our development team, following our standards and practices
  • Ensure the quality and functionality of our software by completing thorough user testing of new features, enhancements, and bug fixes (you’ll be the first to see all of the cool new stuff we’re building!)
  • Continuously improve support documentation to answer users’ questions before they even have a chance to ask
  • Keep Account Managers (aka Happiness Experts) up-to-date on conversations and challenges impacting the campus partners that they each work with

The Application Process

  1. Click the “Apply” button below, and include your resume as a PDF
  2. We’ll reach out to interesting applicants for an introductory call
  3. If we’re excited, you’ll interview with our Director of Happiness, over the web
  4. If you’re awesome, we’ll bring you to St. Petersburg for a full day in the office to meet the team and experience our culture.
  5. We’ll reach out with the good news!

We are looking to hire one Happiness Ally to start in September.

Starting range: $35,000-40,000, plus bonuses and company benefits

About Presence - Education Technology

Presence is a student engagement and learning software that helps higher education institutions improve retention rates by tracking and learning about their students involvement patterns and behaviors.

We make it easy to visualize and assess efforts through data, streamline workflows for departments and student orgs and, help map and create learning outcomes to opportunities for student success and workforce readiness.

Based in Saint Petersburg, FL with just under 30 employees - we work with more than 130 institutions across the country, including well known names like, U Texas, UNC, Cal State, Southern Miss, USC, SUNY, CUNY, Bowling Green State, Marquette, U Chicago, U Colorado with more than 650k students. We've raised $4M in funding from investors and are growing fast.

Learn more at http://presence.io

Don't work for us. Work With Us.

We hate formalities and bureaucracies as much as you do, and would much rather have the best and bravest ideas, decisions, and values win. Presence has a supportive working environment with a focus on excelling at everything we do.

We’re looking for someone that wants to grow and learn with us as we build software for web and mobile to help solve the biggest problems in Student Affairs.

You can expect a minimal-meeting environment, and you’ll never see a scrap of red tape- we’ll empower you to help customers in meaningful ways. Contributing to the growth and culture of Presence is not just encouraged, it’s expected.

Benefits

  • Stock Options
  • Unlimited PTO / Flexible Hours
  • Health & Dental Insurance
  • Family Leave
  • Relocation Assistance
  • See more on our website like dog friendliness, work equipment, and our team full of former education pros here: https://grnh.se/208967c92

Apply for this job

Apply for this job

Role

Customer Implementation / Customer Success

Experience Level

Mid Level

Presence

Created by former practitioners, Presence helps Universities & Colleges create better communities, campus cultures, and student experiences through modern web tools that help them simplify processes, understand involvement data, increase engagement, and measure student learning.

Share this job

Find your

Dream job in edtech

EdSurge Connect Beta matches talented educators, technologists, and business leaders with amazing edtech companies.

Get Matched

Get our email newsletterSign me up
Keep up to date with our email newsletterSign me up