Sales Operations Analyst

Zearn - Denver, Colorado or Remote - Full time

Zearn is a nonprofit curriculum publisher and software developer on a mission to support all children learning and loving math. Zearn offers Zearn Math, an innovative math program that supports differentiation and engagement for all students. Zearn Math is used by millions of students across the country – and growing. 

What you’ll do:

As Fulfillment Operations Analyst, you’ll play a critical role in supporting our growing sales by guiding customers through the process of ordering and receiving Zearn Math products.

- Lead sales process for customers who are purchasing printed materials

- Guide potential customers through the purchase process by responding to questions, creating quotes and purchase agreements, and problem-solving purchasing hurdles 

- Process and place a large volume of complex printed material orders through our print partner 

- Ensure purchase orders from schools and districts are accurate and complete, and communicate with customer purchasing departments to revise documents as needed

- Track sales information in CRM

- Enter and maintain accurate record of orders and sales transactions

- Utilize Salesforce reports to ensure orders are placed in a timely fashion

- Communicate relevant information with Sales, Finance and Customer Support teams

- Work with Finance team to create monthly reports of printed material sales

- Work closely with vendors and customers to problem solve as needed

- Respond to any customer support questions related to printed materials

- Coordinate with vendor partner to investigate and resolve customer issues

- Communicate with customers throughout the resolution process

- Support Sales team with additional fulfillment and operations related projects

- Ensure customers receive timely account setup, working cross-functionally with Support team

- Help coordinate renewal purchases for past customers 

- Recommend improvements to printed materials sales processes 

Ideal candidates will have:

- Ability to manage a high volume of emails and tasks, with strong prioritization and organizational skills

- Excellent written communication skills to engage and follow-up with customers

- Exceptional attention to detail and follow-through

- Experience with Salesforce or other CRM systems is a plus

- Work experience in customer support or sales operations at a top-tier business-to-business company, ideally in education or technology, is a plus

- Commitment to Zearn’s mission of ensuring that all students learn and love math

- Desire to join an entrepreneurial, fast-paced environment at a high-growth organization

This role will be based remotely, with a preference for candidates on Central Time or Mountain Time.

To apply, please send a resume and cover letter to jobs@zearn.org. In your cover letter, please mention why you're interested in Zearn and in this particular role, and why your skills are a good fit for this role.

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Role

Sales

Experience Level

Entry Level

Zearn

​Zearn is a nonprofit curriculum publisher and software developer on a mission to support all children learning and loving math. Zearn offers Zearn Math, an innovative math program used by millions of students across the country – and growing.
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