Experience Development Specialist

The Tech Museum of Innovation - San Jose, CA - Full time

Experience Development Specialist

Full time; non-exempt (hourly).

The Role and Context

The Experience Development Specialist (EDS) is a full-time, non-exempt (hourly) position reporting to leadership within the Experience Development & Prototyping (ED&P) Team. The position’s overall responsibility is to design, prototype, develop, implement, maintain, and occasionally facilitate informal learning experiences for museum visitors, in collaboration with the larger team. Experiences developed by the team include a variety of topic areas, including engineering design, biodesign & biotechnology, and art & technology, but are united by shared learning goals, methods, and rapid processes for creating experimental, experiential learning experiences for the museum exhibition areas that embody The Tech’s Innovation Design Process and cultivate Innovator Mindsets.

Experience Development, Prototyping, & Implementation

The EDS will primarily focus on experience development projects for one of the ED&P Team’s three learning laboratories, including the Tech Studio, BioTinkering Lab, Reboot Reality, but may work on crossover projects within the team, and for other related areas, as assigned. With project direction from the ED&P Team’s leadership, the EDS will develop new experiences, from conceptualization through prototyping and finally, implementation. This requires a diverse set of skills and tasks, including researching various topics, distilling concepts, setting experience goals (with the larger team), creating supporting materials for experiences (in terms of both content and physical prototypes), facilitating prototype experiences with visitors, documenting successes and failures of prototypes, reworking concepts and approach based on feedback, creating handoff packages to other teams (e.g. design and production, exhibit development, gallery facilitators, etc.), setting up operational norms and standards for sustainable maintenance of the experience, and supporting training for the experiences (one-time and ongoing). Although much of this work is done collaboratively with the larger team, the EDS is responsible for independently driving the project forward through completion of tasks and milestones.

Support Core Practice, Improvement, and Maintenance of Learning Laboratory Experiences

In addition to the development of new experiences, the EDS also maintains a strong connection with the existing experiences through a ground truthed practice of regular facilitation and/or observation protocols in the learning laboratories. The EDS is responsible for maintenance and improvement of existing experiences, in the spirit of re-design and iteration, as well as executing operational logistics around equipment, scheduling, coordination and communication across teams/departments, and to ensure that materials, supplies, and documentation are always up to date. The EDS supports the overall museum experience with the support and guidance of the Learning Department, playing a contributing role in ongoing staff and volunteer training. As partnership-driven projects are an anchor of ED&P Team’s work, the EDS will also coordinate and interface with external partners. Finally, as a larger, collaborative, agile, and experimental group, the ED&P Team occasionally leads special initiatives or events that bring the broader team together to accomplish a shared goal.

Essential Duties and Responsibilities

  • Work collaboratively with the ED&P Team to develop, prototype and implement innovative learning experiences, including development of supporting materials, ranging from content and training documents to the creation of physical prototypes. This includes the use of digital and conventional fabrication tools and equipment.
  • Execute day-to-day and background logistics to ensure seamless learning laboratory experiences, including maintenance of supplies, equipment, inventory, facilities, schedules, and ongoing training of staff and volunteers.
  • Thoroughly document experience development and prototyping activities and learnings, to produce handoff packages for other teams, as assigned.
  • Set up prototypes and experiences on the museum floor, both within assigned spaces and related areas. This includes moving and setting up physical prototypes, furniture, and signs, and moving supplies and related equipment from storage areas to the floor.
  • Minimum of 20% time on the museum floor in the learning laboratories, and related areas, performing either: facilitation of experiences, observation protocols, or prototyping of new projects. More time may be scheduled as needed.
  • Work at least one weekend day and be flexible to change working hours for special events, programs and training when needed.

Key Qualifications

  • Genuine passion for science, technology, engineering, art and math (STEAM), motivating a mindset of lifelong learning.
  • College degree in related field, plus 1-2 years related experience.
  • Experience developing, prototyping and facilitating design-based learning programs.
  • Embodies the prototyping spirit and thrives in dynamic environments.
  • Experience within the museum or educational fields, especially in working with the public, school groups and volunteers, and with demonstrated facilitation skills.
  • Excellent documentation practice using a variety of media, and a clear writing style.
  • Experience with a variety of physical prototyping techniques and tools.
  • Experience using digital or conventional fabrication equipment and tools, or a demonstrated ability to quickly acquire these skills.
  • Intermediate experience with any of the following is a plus:
    • Code and/or teaching code
    • Digital fabrication tools (e.g. laser cutter, 3D printers, CNC machines)
    • CAD software and/or Adobe Creative Suite.
  • Fluency in one or more languages common to the San Francisco Bay Area is a plus.
  • Commitment to The Tech Museum of Innovation’s Mission and Core Values.
  • Ability to stand for extended periods, bend/lift repeatedly as needed.
  • Ability to occasionally stoop, kneel, crouch and/or crawl as needed.
  • Ability to lift up to 25 pounds as needed.
  • Ability to move and set up furniture and equipment associated with experiences and prototypes.

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Curriculum Design

Experience Level

Mid Level

The Tech Museum of Innovation

The Tech Museum of Innovation is a family-friendly interactive science and technology center located in the heart of downtown San Jose, California. It has become a landmark for visitors seeking a glimpse of the most inventive place on Earth — Silicon Valley.

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