Educator Success Manager

Classroom Inc. - New York or Remote - Full time

Read to Lead/Classroom, Inc. Educator Success ManagerNational education technology nonprofit is seeking a full-time Educator Success Manager to help engage, support and retain our growing network of Read to Lead educators. This new role will also be responsible for developing strong partnerships with school districts and community-based partners with a focus on New York City, and the Northeast.

What We DoClassroom, Inc. is a philanthropically supported edtech nonprofit that helps middle school youth in high-poverty communities develop the literacy, life and career skills that are essential for success in school today, and to ensure a smooth transition to high school and beyond.

We created and launched Read to Lead in 2017, a platform offering supplemental literacy curriculum in the form of unique literacy learning games set in diverse professional worlds. Our digital learning games, personalized pathways and supporting curriculum empower middle school students by putting them in the role of the boss, where they must read closely, tackle authentic workplace challenges and make evidence-based decisions. Through our immersive virtual workplace experiences, students improve reading and writing skills, apply essential 21st century skills and imagine new possibilities for themselves to achieve new-found ambitions.Why We Do ItAt Classroom, Inc. we engage middle school youth in deep learning experiences. With 28 years of research, we know our approach works. When middle school youth are given the chance to connect the dots between school and their future, immerse themselves in career exploration, and develop critical literacy and leadership skills, they are ready to bring their full potential to any opportunity they wish to pursue. Students participating in Read to Lead programs outpace their peers in literacy gains on standardized assessments; demonstrate growth in the 21st century skills that are critical to thrive in the modern workplace such as collaboration, critical thinking, and problem solving; and gain exposure to new career paths and opportunities. Middle school educator, Kiwonda Riley, shared her students’ experience: “My students were asking questions about how businesses work, and what it takes to be a boss. On top of improving their reading comprehension, Read to Lead taught them the skills they need to be effective leaders. Students are challenged to make important decisions, preparing them for life outside of their classrooms.”

Educator Success Manager

Who are you? You have a strong belief in Classroom’s mission and are a self-starter with an entrepreneurial spirit. You have a track record of strategically building relationships with teachers, and school leaders. You are committed to helping us scale our growth and impact in New York City and across the United States with Read to Lead. Your work will support and inform our teacher journey lifecycle, including engaging and retaining teachers. You are equally energized by the operational as well as the relational work associated with engaging school and district leaders in supporting their literacy, SEL and career goals for youth. As part of our “educator success team” you will work closely with the product, marketing and research teams to ensure educators have the tools and support they need to use Read to lead programs successfully and repeatedly in their classrooms.

As a core member of the Programs and Partnerships team, the Educator Success Manager’s responsibilities include but are not limited to:

Teacher Success and Support (50%)

  • Plan, develop, and host professional development and educator network-wide events to strengthen and grow our Read to Lead regional partner network and mass market teachers.
  • Manage current school and community partnerships ensuring partners are adhering to partner agreements and data collection essential to demonstrating impact and program reporting.
  • Create new program models and recruitment strategies to develop Read to Lead lab sites, offering impactful national instructional models to share broadly.
  • Maintain and document relationships and strong support systems through regular engagement and communication (meetings, phone calls, email, texts, Google Hangout, and Salesforce) with educators, school leaders, and all program staff.
  • Respond to customer support requests via our intercom tool.

NYC Growth and Execution (30%)

  • With support from the Managing Director of Program and Partnerships, plan and execute to increase the number and quality of schools and partners with a focus on New York City.
  • Conduct outreach to key target partners and markets with the goal of increasing Read to Lead brand exposure through professional development offerings that build educator capacity to improve middle school leadership and literacy skills.
  • Working with current school and community-based partners to identify and expand to new partner sites.
  • Present Read to Lead programs and educator support services as needed in person or virtually.
  • Develop and communicate a deep knowledge of Read to Lead programs, impact, and instructional support models to a wide variety of stakeholders and audiences.

Systems and Process Management (20%)

  • Develop new and refine existing processes to improve partner recruitment and implementation process.
  • Document all partner recruitment meetings and communications in the content management and partnership management systems (Salesforce, Google drive).
  • Design and improve systems for capturing, codifying and sharing materials and best practices across teams
  • Communicate effectively across teams in the form of written communications and update to document and share Programs and Partnerships’s progress and achievements at the site and partner levels.
  • Participate in the design and testing of new or revised measurement tools, including pre- and post-program survey questions and partner interviews.
  • Work in tandem with the Program Marketing Manager to ensure all logistics are in place with educator training, webinars, demos, conferences, and national networking opportunities.
  • Manage Programs and Partnerships Intranet

Requirements

  • 5+ years or professional experience with 2+ years of teaching experience
  • Bachelor degree required
  • Experience working with a variety of stakeholders, including educators, administrators, and district officials
  • Experience with managing and/or evaluating educational initiatives in K-12 settings
  • Exceptional written, social, and communications skills; experienced in conducting presentations, training and public speaking
  • Proven track record of creating systems and processes to enhance performance
  • Experience creating, organizing, and facilitating successful events
  • Savvy with technology, especially educational tech tools
  • Experience with social media (Twitter, Instagram, Facebook, Pinterest), a plus
  • Professional and courteous written and oral communications
  • Possesses a growth mindset and desire for feedback
  • Entrepreneurial, creative, self-starter with a great sense of humor is a must.
  • Experience using Salesforce, and Google classroom a must.
  • Experience using or implementing enterprise customer support tools (i.e. Intercom).
  • When safe, ability to travel to participating sites, meetings, and events in New York and nationally as needed. Ability to work flexibility hours that may extend beyond Eastern Standard time.

Diversity & Inclusion

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our communities, educators, and students today. We are an equal opportunity employer.

Salary & Benefits:

  • Salary: Commensurate with experience
  • Benefits: Classroom, Inc. offers a comprehensive healthcare plan, generous PTO package including 20 days of PTO and 10 paid holidays, and matching 403-b benefits up to 5% of total compensation (after 6 months of full-time employment).

This is a full-time position reporting to the Managing Director, Programs and Partnerships. We are looking for talented team members who match our passion, and commitment to our mission, and are ready to join a team committed to growth, retention and impact. If you're interested, send BOTH a resume and cover letter to kthompson@classroominc.org. In your cover letter, please list your salary requirements for the role to be considered. 

Apply for this job

Apply for this job

Role

Customer Implementation / Customer Success

Experience Level

Mid Level

Share this job
Get our email newsletterSign me up
Keep up to date with our email newsletterSign me up