Customer Success Manager

Digitability - Philadelphia, PA - Full time

Digitability - Philadelphia, PA - Full time

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http://digitability.com/jobs/

Customer Success Manager

Start Date: Hiring Immediately

Summary/Objective

The Customer Success Manager is responsible for ensuring the success of each and every teacher, school and organization implementing Digitability in their special education classroom, jobs program or workplace. Extensive knowledge of special education and autism is required, however, you will also work closely with our Sales and Marketing teams who will support you in your role to ensure Digitability's customers and students successfully use the technology. This role will involve developing sales skills and candidates should be motivated to work closely with CEO and Director of Marketing to achieve sales goals. 

Essential Functions

  1. Develop and execute implementation monitoring plans and review data to measure impact on efficacy and fidelity.
  2. Develop and recommend evidence-based practices such as principles of Applied Behavior Analysis to help teachers support their classrooms.
  3. Meet with, call and video conference with teachers to develop strong customer relationships.
  4. Meet with, call and video conference with administrators and supervisors to develop strong customer relationships.
  5. Support the sales process including outreach, nurturing, renewals.
  6. Support the curriculum development
  7. Development and improvement of curriculum materials
  8. Collect and organize feedback from teachers to improve product offerings.
  9. Facilitate training sessions for teachers and administrators.
  10. Develop implementation reports for customers to include quantitative and qualitative data.
  11. Develop and manage curriculum assets and training materials.
  12. Develop and execute a tiered support process for teachers.
  13. Prepare periodic reports showing usage data such as number of students, average scores, and rate of implementation.
  14. Execute a systematic timeline for customer milestone communications that support the sales and marketing process.
  15. Travel for in-person meetings with customers and partners and to develop key relationships.
  16. Establish and maintains relationships with industry influencers and key strategic partners.

Core Competencies

  • Business Acumen.
  • Superior Organization Skills.
  • Interpersonal Communication Proficiency.
  • Customer/Client Focus.
  • Demonstrated Leadership.
  • Excellent Presentation Skills.
  • Problem Solving/Analysis.
  • Outcome/Results Driven.
  • Strategic Thinking.
  • Technical Capacity.

Required Education and Experience

  1. Bachelor’s degree and certification in special education
  2. 3+ years of teaching in a special education classroom.

Preferred Education and Experience

  1. Master’s degree in special education
  2. Curriculum development
  3. Autism Credential
  4. 3+ working in a life skills/autistic support classroom
  5. Knowledge of ABA Therapy and other interventions used in special education.
  6. Passionate about digital literacy and savvy with Google products.
  7. Education-related sales experience in the K-12 environment.

Additional Information

This is a full-time position in a fast-paced startup culture. You will be responsible for generating and closing sales for a startup and therefore will be expected to pitch in at all levels of the process while developing a scalable sales infrastructure. Travel will be primarily in the Northeast US, but you will be expected to attend industry events and conferences around the country on a regular basis.

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

Digitability

Digitability is an award winning pre-employment transition program used in the classroom to prepare students with work-ready skills for the tech-driven workforce. Learn more: digitability.com

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