Educational Partnership Manager - Northeast

Amplify - Remote - Full time

We are seeking an Educational Partnerships Manager (EPM) who will collaborate closely between Amplify and its strategic customers in the northeastern region (Maine to Maryland), as assigned. The EPM is responsible for cultivating, developing and managing relationships while serving as the primary business contact for Amplify customers and client satisfaction. The EPM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. The EPM manages the goals of key Amplify customers and helps use internal resources to ensure those goals are met. The EPM is expected to retain existing business and is responsible for influencing the upsell of each assigned account.

Responsibilities of the Educational Partnerships Manager:

  • Own large district and highly strategic K-8 customer engagements from launch and throughout the full customer lifecycle
  • Manage and own the customer relationships in close collaboration with Sales, and Professional Learning to provide implementation and customer experience success
  • Work to secure reference customers and renewals
  • Work with Amplify staff and district/school personnel to define and manager project priorities, issues and mitigations to ensure onboarding and launch success
  • Coordinate the involvement of company partners, including sales, professional services, and product management, operations, and other resources, in order to meet account performance objectives and customers’ expectations.
  • Create and maintain project plans for each implementation; manage their execution while maintaining day-to-day knowledge of project status; track and communicate project status, issues, risks and decisions to internal partners
  • Determine order and priority of issues and help to implement solutions or workarounds; alert appropriate contacts, provide immediate feedback and track actions to district/school personnel and Amplify staff
  • Lead all aspects of large scale licensing efforts for strategic accounts; serves as main point of contact for all customer service critical issues and inquiries
  • Analyze data related to implementations identifying key trends and insights and recommend actions based on findings
  • Lead regular check-in meetings with customers including beginning, middle, and end of year goal setting and impact reviews to ensure progress towards strategic goals and product, teacher, and student performance; create and distribute meeting minutes and provide weekly updates for each assigned account
  • Contribute information to sales strategies by evaluating current product results; identifying needs to be filled; monitoring competitive products in the school; analyzing and relaying customer reactions
  • Work alongside other Educational Partnership Managers to identify and share standard methodologies and to develop and implement proven project tracking tools and processes
  • Participate in other assigned department projects as required

Basic Qualifications of the Educational Partnerships Manager:

  • Bachelor's Degree
  • 5+ years experience managing multi-functional projects and customer accounts
  • Professional and dynamic presentation skills
  • Excellent written and verbal communication skills; ability to communicate to diverse audiences and communities.
  • Experience with Google suite,
  • Ability to travel at least 50%, at times (once travel restrictions are lifted)

Preferred Qualifications of the Educational Partnerships Manager:

  • Experience in the field of education, teaching, educational publishing/technology
  • Resourcefulness and independent problem-solving ability
  • Enthusiasm for and comfort within a dynamic company culture
  • Ability to manage multiple projects in a fast paced environment while keeping calm under pressure
  • Salesforce experience a plus

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Role

District / School Edtech Coordinator

Experience Level

Mid Level

Amplify

Amplify builds innovative and compelling digital educational products that empower teachers and students across the country. 

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