District Success Manager

Flocabulary - NY - Full time

Flocabulary - NY - Full time

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Flocabulary is a rapidly-growing edtech company with traction in more than 20,000 K-12 schools. We have proven our model and bootstrapped our way to significant revenue, and we’ve never lost sight of our mission to transform teaching and learning in K-12 schools by building a fun and engaging learning platform that inspires students of all backgrounds. Flocabulary is seeking a District Success Manager to help our customers get the most out of the Flocabulary program, ensuring that their student learning objectives and usage targets are met, building relationships with teachers and administrators to strengthen implementation, and working with them to secure renewals and continued use of Flocabulary. Additionally, you will partner with our sales team to identify opportunities for growth or expansion.

Who You Are

You are smart, hardworking and patient. You have a deep respect for education and experience interacting with educators, as a teacher, a school/district leader or in a previous K-12 account management position. You can teach anyone just about anything and excel at creating simple instructions for complex systems. You love working in a fast-paced, team environment and you approach your work with a customer-centric humility and empathy.

Responsibilities

  • Lead the successful implementation of Flocabulary and all aspects of account management for new and existing school districts
  • Maintain an annual renewal target and manage a portfolio of strategic customers to achieve your target
  • Develop and execute success planning (goal alignment, usage and student outcomes, account reviews, trainings, renewal/upsell) for strategic district accounts
  • Maintain a high level of customer satisfaction and engagement, using usage data and health metrics to prioritize services
  • Develop and maintain authentic relationships with district leadership
  • Liaise between technical customer support and customers
  • Work closely with your counterparts on the Sales team to coordinate handoffs and upsell opportunities
  • Assist in the ongoing development of professional development materials and educator resources
  • Contribute to the evolution of the customer implementation process
  • Collect feedback on product implementation and provide insights to our Product team

Requirements

  • You have 5 or more years of experience as an educator or in an account management position in the K-12 market
  • You have demonstrated success working with a revenue quota and/or numeric performance metrics
  • You have demonstrated success building senior level relationships and managing complex projects
  • Empathy comes easily and you have great respect for the hard work that happens everyday in classrooms
  • You care deeply about fostering in students a lifelong love of learning
  • You are tech savvy and can learn new systems quickly
  • You are an excellent communicator, with strong written and verbal skills
  • You have experience training a group of people on something new
  • Experience using Salesforce preferred
  • You are comfortable working in an adaptive and open environment
  • You are customer oriented and open to feedback on your personal performance
  • You are willing to travel, approximately 30%
  • You have a 4-year degree and were a great student
  • This position requires a driver’s license

Benefits & Perks

  • Competitive salary
  • 99% paid medical, vision, and dental insurance for full time employees and employer contribution toward dependent care
  • Company stock options
  • Flexible time off and parental leave policies
  • Retirement savings plan (401k) with partial company match
  • Health & wellness stipend
  • Office in Dumbo means easy access to our roof deck, parks and waterfront with postcard views

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

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