District Program Manager

EveryDay Labs - Redwood City, California or Remote - Full time

About EveryDay Labs (www.everydaylabs.com)

EveryDay Labs partners with school districts across the country to improve student outcomes by reducing absenteeism, because we believe that every student deserves to learn every day.

Evident - our attendance improvement and family engagement program - leverages behavioral insights and data analytics to provide families with tailored, actionable information about their students’ attendance. Seven randomized controlled trials across 14 school districts have proven that our program increases the number of days students are in school. To date, we have reached students across more than 2,000 schools and prevented over 500,000 absences.

About the Role

As a Program Manager, you will be a critical member of our Client Success Team, working to take our district partners from “we just signed up with EveryDay Labs” to “EveryDay Labs has helped us reduce absenteeism and increase learning time.” As the primary point of contact between EveryDay Labs and our District Partners, you will strengthen our connection with current partners and forge relationships with senior leaders at new district clients. You will project manage the launch process for each of your districts, and advise them on how to get the most out of our absenteeism reduction program. Within EveryDay Labs, you will serve as a “voice of the customer,” ensuring that our work supports district needs and responds to district feedback, and you will work across all teams to ensure that each district partner’s program meets their goals.

This is a critical role for our team, best suited to a capable communicator who can rally multiple stakeholders around a common goal while also managing details of multiple projects at once. The ideal Program Manager has the ability to make difficult calls, follow through, and get results, and is driven by a desire to make a real impact in education.

Key Responsibilities

  • Project-manage program launches with new district partners, identifying and communicating with critical school district stakeholders
  • Partner with districts to ensure EveryDay Labs delivers outcomes that meet their goals
  • Design and manage a system of outreach to district partners throughout the year, including providing program monitoring, mid-year and end-of-year impact reporting to district partners and facilitating regular meetings to support implementation and application of the intervention
  • Shepherd program deliverables through the internal data and program delivery process ensuring all teams have what they need to deliver the intervention on time
  • Expand relationships and secure renewals with existing district partners, contributing to EveryDay Lab’s high renewal rate
  • Cultivate strong and lasting relationships with district leaders, becoming a trusted adviser on matters related to absenteeism and attendance strategies more broadly
  • Creatively problem solve when difficult situations arise, helping clients and internal team members resolve program delivery challenges

What we’re looking for - must have:

  • A drive to support public school students and families throughout the country, and a passion for improving student outcomes
  • Proven ability to manage multiple projects at a time while paying strict attention to detail and meeting deadlines
  • Excellent communication and presentation skills
  • Experience working with multiple stakeholders to achieve an objective, frequently communicating about project goals, timeline, and current status
  • Experience building strong relationships with clients or stakeholders
  • Comfort with ambiguity; flexibility with potential role changes as team grows
  • Willingness to travel 20% of the time

What we’re looking for - nice to have:

  • Experience working in K-12 education and an understanding of challenges faced by the classroom teacher, principal, and district administrator
  • A successful track record renewing programs / client relationships
  • Experience working with remote team members

EveryDay Labs does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Role

Customer Implementation / Customer Success

Experience Level

Mid Level

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