District Management Group, Client Services

District Management Group - Boston, Massachusetts - Full time

ORGANIZATION

The District Management Group (www.dmgroupk12.com) (“DMGroup”) partners with public school district leaders to help them improve student outcomes, operational efficiency, and resource allocation. School districts face a myriad of challenges – stagnant achievement results, budget crises, federal and state mandates, increasing accountability measures – and they need practical solutions that can be implemented quickly to get results.

The District Management Group was founded in 2004 with the goal of providing public school system leaders with superior strategic insights and practical solutions to the most common and pressing management challenges by combining educational and management best practices. DMGroup has become the trusted advisor to school district leaders across the country, helping them tackle their most important issues and achieve measurable results. DMGroup believes that leadership and management matter in our public school system. By helping strengthen and increase the managerial capacity of the people leading school districts, DMGroup contributes to the systematic performance improvement of the American public education system. DMGroup offers a broad range of services and products to school district members, including: 1) Membership services such as publications, conferences, and professional development sessions, 2) Project-based consulting services, and 3) Annual subscription-based technology solutions.

Through this combination of services, DMGroup works hand-in-hand with districts to produce tangible, sustainable outcomes. DMGroup is based in Boston with more than 40 employees and is experiencing rapid growth. Today, DMGroup member school districts serve more than 4.5 million students across 34 states. The District Management Group prides itself on its high rate of client satisfaction and success and having a talented team that is passionate about its mission.

To learn more about DMGroup, please visit www.dmgroupk12.com.

OPPORTUNITY

Directors on DMGroup’s Client Services team lead broad, multi-faceted consulting engagements and work closely with respected leaders in K-12 public education to achieve outstanding results on the most strategic, high-impact issues that school systems face. This is an ideal opportunity for an experienced consultant who is passionate about leveraging best in class management solutions to address pressing challenges in the K-12 public education space.

RESPONSIBILITIES

Key Responsibilities of Directors on our Client Services team include:

  • Strategy Consulting: Craft effective consulting solutions to successfully address new and challenging problems clients face in order to make a meaningful impact on student success;
  • Client Relationship Management: Build and maintain strong client relationships by serving as a trusted advisor and thought partner, collaborating and engaging with clients at all phases of the engagement, facilitating rich dialogue around decision points, and providing regular and clear communication on project progress, results, and recommendations;
  • Project Management: Lead multiple client engagement teams of 2-4 consultants ensuring that client objectives, timelines, and budgets are met. Establish clear expectations and work with the team to ensure the job gets done to the highest of quality and standards;
  • People Development: Contribute to the ongoing recruitment process including promoting internal role advancement and informing on-going professional development;
  • Sector Expertise: Proactively identify and stay informed on best practices in the education sector and professional services management.

PRIORITIES

A successful first year in this role for the new Director will include:

  • Demonstrating accountability and full ownership of team and engagement outcomes, including goals for client renewals and expansion of partnerships;
  • Building trust, credibility, and strong relationships with clients and serving as an effective client liaison;
  • Ensuring the portfolio of projects successfully achieve core performance objectives related to client satisfaction, budget, timeline, and impact;
  • Building a high quality, productive team and growing Director level leaders on that team to support DMGroup’s growth.

QUALIFICATIONS

In order to fulfill these responsibilities, the ideal Director candidate will be:

  • An accomplished leader with a minimum of 5-10 years of professional experience with at least three years in a leading strategy consulting firm or equivalent professional services firm with direct experience working in, or knowledge about, K-12 public education;
  • Committed to DMGroup’s mission of improving our nation’s schools;
  • Skilled at building deep partnerships and relationships with clients as a credible, valued, and influential thought partner and advisor;
  • Superior in analytical strength with the curiosity and force of intellect to tackle complex problems, conduct rigorous analyses, and present solutions in simple and concise terms;
  • Passionate about the quality of service, deriving genuine satisfaction from delivering a level of service far beyond what is expected or required;
  • An exceptionally strong communicator with outstanding written and verbal communication skills and an ability to distill complex business analysis and recommendations into succinct, persuasive executive presentations;
  • Expert in quantitative analysis and critical reasoning with an ability to apply a broad range of frameworks, approaches, and methodologies to solve complex business problems;
  • Proven in leading and motivating talented teams, managing projects, and priorities, and ensuring seamless execution;
  • A culturally competent and self-reflective leader who understands the effects of race, class, ethnicity, income, sexual orientation, gender identity, national origin, and other issues of difference in society and is able to lead direct conversations about them.

COMPENSATION AND BENEFITS

This position offers a competitive salary, bonus opportunity, and robust benefits including medical, dental, and retirement plans. More details can be provided upon request.

TO APPLY

Please submit a resume and thoughtful cover letter addressed to Nate Levenson and Sam Ribnick online at https://sforce.co/2IFQotR. For additional questions about this position or to speak with someone about your interest, please contact Serena Moy at smoy@edgilityconsulting.com or at 510.575.9635.

DMGroup is an equal opportunity employer and an organization that values diversity. Recruiting staff to create an inclusive organization is a priority, and we encourage applicants from all backgrounds. Candidates are evaluated solely on their qualifications to perform the work required.

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Role

Operations

Experience Level

Mid Level

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