Director of Product Management

Follett School Solutions - Remote - Full time

The Director of Product Management is responsible for the strategic product management of the MyDestiny product and has the additional responsibility of User Experience and Research for Follett School Solutions and Baker & Taylor's commercial product portfolio. The focus of this position is improving the quality and effectiveness of all user research capabilities within the organization and ensuring a consistent user experience. The Director, Product Management leads, manages, and mentors a team of User Experience and Product Designers. Working with or through these designers, the role will drive alignment around a compelling vision for how the user experience will solve customer problems and drive business growth.

Job Duties

  • Define MyDestiny product vision, strategy and roadmap both internally and to external customers. Facilitate design thinking workshops, customer journey mapping, user testing and solution prototyping. Grow user research capabilities to enhance the knowledge needed to make informed product decisions.
  • Lead a team that supports identifying market trends and new business opportunities within the educational and library technology landscape and assess competitive challenges and deliver clear strategic recommendations
  • Partners with Sales and Marketing to: 1) define Sales/Marketing strategies; 2) ensure the Sales force is prepared to effectively sell products; 3) capture customer insights, needs, and trends; 4) manage key customer relationships.
  • Foster meaningful collaboration between UX, PLM, and software development to ensure all product team members contribute their expertise toward delivering the best customer solution. This includes being a strong partner with services team to define implementation and consulting strategies. Ensure final product meets customer needs.
  • Leads and manages a team of software engineers/designers. Creates structure for UX team collaboration and communication. Manages and meets budget and operational goals.

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Product Management

Experience Level

Senior Level

Follett School Solutions

Follett has been a trusted partner to preK-12 schools, colleges and campus bookstores. A leading provider of education technology, services and physical and digital content, Follett currently works with 80,000 schools and operates more than 1,250 local campus stores and 1,600 virtual stores.
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