Director of Partner Success

ReUp Education - Remote - Full time

We are looking for an experienced account manager to join our Partner Success team. As the primary point of contact with our higher ed partners, you will manage a portfolio of partners in a strategic way to deliver exceptional results and optimal customer service experiences. You will be responsible for on-boarding new partners while renewing and growing our existing higher-ed relationships. Your effective coordination and collaboration with ReUp team members in Product, Sales, Learner Services, Finance and Marketing will help you deliver increases in partner satisfaction, growth, and renewals, while facilitating our ability to successfully support students.

This role specifically oversees the end-to-end partner experience for a new initiative within ReUp. In this exciting role, you’ll be integral to the initiative’s early and longterm success, with an opportunity to set standards and processes from the ground level. We see this as an excellent opportunity for an entrepreneurial individual excited to grow something new.

Our ideal candidate is excited to establish long-lasting and mutually beneficial institutional partnerships that help ReUp build and deliver transformative experiences that guide students back to school and a degree. Detailed process management and sharp communication skills are essential. You must be self-motivated, results-driven, team oriented, and able to pivot in a fast-paced environment.

What we do

Founded in 2015, ReUp Education is the only organization that focuses exclusively on helping colleges and universities engage and re-enroll the more than 40% of US students who have “stopped out” and support them until graduation, through our technology-enabled service. To date, we have re-enrolled nearly 22,500 students, assisted over 5,000 to graduate, and recaptured over $85 million in tuition for our university partners.

What you’ll do

  • Develop a trusted advisor relationship with partners, and proactively engage with them to identify needs, ensure successful delivery of appropriately customized solutions, and maintain high client satisfaction.
  • Lead new partner and program onboarding by leveraging an implementation team, composed of internal experts and other vendors contracted by the client.
  • Exceed revenue objectives by setting and meeting goals for student enrollment and persistence, and client renewals.
  • Measure, evaluate, and report on progress against leading indicators, and take ownership of challenges and opportunities by recommending strategy changes and implementing solutions.
  • Play a key role in removing barriers and friction for adult learners, and ensure the ongoing appeal and accessibility of partner programs by soliciting feedback from students and other stakeholders, and carefully monitoring the student experience, including performance and achievement.
  • Create business reports and reviews to clearly communicate progress, forecasts, and improvement opportunities.
  • Design and streamline processes and procedures to enable the scalability of ReUp’s account management approach and capabilities.

You’ll be successful if…

Research shows that women and people from underrepresented groups often only apply to jobs if they meet all of the qualifications. However, no one ever meets 100% of the qualifications. ReUp encourages you to break that statistic and to apply. We look forward to your application.

  • You have 5 to 8 years of experience in account management of higher education partners in the ed tech / learning technology field.
  • You have clear experience delivering client-focused solutions based on customer needs.
  • You are a natural relationship builder with integrity, reliability, and maturity; you work productively in a team.
  • You are able to communicate, present and influence credibly and effectively at all levels of our organization and that of our partners, including executive and C-level.
  • You have strong analytical skills with an understanding of performance metrics and experience analyzing spreadsheets and charts.
  • You effectively manage ambiguity, and are comfortable making decisions without having all the facts.
  • You possess highly-tuned listening, communication and negotiation skills; plus critical thinking and problem-solving skills.
  • You offer strong presentation creation abilities (verbal, written, presentation suite).
  • You have experience with Salesforce, MS Office and Google Apps.
  • You are comfortable with some travel (~20%).
  • You hold a Bachelor’s degree.

We’ll be a great match if...

  • You care about ReUp’s mission and are committed to helping us open new opportunities to students.
  • You are driven to provide a high level of partner satisfaction, ensuring their needs are met and identifying opportunities to make each partnership highly successful.
  • You approach data with curiosity and willingness to explore why student results for each partner institution are what they are.
  • You have a knack for managing change and a willingness to think creatively to solve a problem.
  • You intuitively know (or know how to discover) what a partner cares about and how to provide them that information and support their objectives, strategic plans, and mission.

What we offer

  • Competitive salary
  • Medical, dental, and vision insurance for employees; we pay 100% of the employee's premium and 50% of any dependents' premiums
  • Flexible time off and remote work opportunity
  • 401(k) plan
  • A diverse team that fosters a high level of collaboration despite being highly distributed
  • We provide your choice of a Mac or PC laptop

Location

ReUp is a remote organization with a geographically distributed team. This position will be based remotely in one of the states listed: AL, AZ, CA, FL, GA, IL, MA, MI, MO, NC, NH, NY, OH, OR, PA, RI, SC, TN, TX, VA, and WI.

And you would be joining an amazing values driven company culture:

TEAMWORK * RESULTS * CONSTANT LEARNING * AGENCY * DIVERSITY, EQUITY & INCLUSION * JOY

ReUp employees share a passion for improving outcomes for stopout students. We support students to get Results as they embark on finishing what they started. We believe in the power of human potential and that supporting an individual’s Agency acts as a catalyst for positive change and resiliency. We believe in Diversity, Equity & Inclusion, for both the students we work with and in our hiring practices. We value Teamwork and strive to create a safe and supportive environment where trust, communication, creativity, and humility are valued as highly as technical skills. We tackle hard problems with curiosity and take action towards continuous improvement through Constant Learning. Approaching our work with open hearts, open minds, and seeking collective success creates Joy. If that sounds like your dream work environment, we look forward to hearing from you.

If you’re looking to join a growing team and make an impact, apply today - we’d love to hear from you! Please submit a cover letter describing your interest in ReUp Education and how your past experience has prepared you for this role along with your current resume.

ReUp Education is an equal opportunity employer. Our company values diversity and believes diverse teams make innovation possible. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.

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Role

Customer Implementation / Customer Success

Experience Level

Senior Level

ReUp Education

Founded in 2015, ReUp Education is the only organization that focuses exclusively on helping colleges and universities engage and re-enroll the more than 40% of US students who have “stopped out” and support them until graduation, through our technology-enabled service.
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