Director of Operations

The Primary School - Hayward, California - Full time


The Primary School is creating a new school model that brings together all of the adults in a child’s life, including parents, educators, and medical and mental health providers, starting from a very early age. We recognize the entrenched racism that exists within our public systems and the unjust impact this has had on families of color. Our aim is that children and families most impacted by systemic poverty and racism receive the multidisciplinary support they deserve to be well, learn, and thrive.

Long-term, we hope to create a game-changing school model that can be replicated across the country. As we continue to learn and grow, we plan to share what we’ve learned and pursue policy and systems change on a local, state, and national level. We are proud to receive funding from the Chan Zuckerberg Initiative, a major national philanthropy.

Our approach has three defining characteristics:

  • We start early. We start working with children as young as 8 months and provide full-time school starting in preschool to reach them at a critical stage in development.
  • We partner with parents. We believe that when parents thrive, children thrive, so we support the wellness and growth of parents alongside the growth of their children.
  • We integrate services. Our unique model unites health care and education, building a multi-disciplinary team and holistic system of care around a child’s full needs.

In 2016, we opened our flagship school in East Palo Alto, California, and in 2019, we started partnering with Kaiser Permanente to launch our second site in Hayward, California. In 2020, we began offering parent wellness, health, and at-home learning programming in Hayward. In 2021, we will open our preschool to our first cohort of four-year olds. Now is an exciting time to join the team!


The Primary School is seeking a skilled leader to open and lead operations at our newest site in Hayward. The Director will oversee the system building, operations, and planning for the site to ensure The Primary School model is successfully implemented on the ground across our school, parent and health programs.

The Director of Operations will position the site to grow year-over-year, initiating and designing student services, compliance, data integrity, and other general school and program support functions. The Director drives the smooth and effective functioning of day-to-day site administration so that the school, program leadership, and teachers can focus exclusively on student learning and family wellbeing. The Director of Operations reports to the Managing Director of School and Programs, and will manage one operations assistant in the first year of school launch.

The Director will have a strong track record of executing complex projects, and developing and implementing efficient systems that continually improve delivery of services.


Management of School Launch & Cross-Program Operations

  • Oversee site operations staff to deliver excellent operational services and supports
  • Secure contracts for Hayward’s projected public funding streams annually (ex: California State Preschool Program; Child and Adult Care Food Program; Local Control Funding Formula), maintain relationships with the appropriate public agencies, and lead all compliance audits
  • Design and manage systems and practices that allow Hayward to compliantly implement publicly funded programs (Title V, Title 22, Public Health guidance, etc.)
  • Lead annual operations planning for startup and yearly school opening, including preparing campus for licensing, developing emergency and safety plans, designing day to day operations and training staff to implement compliant processes.
  • Work with program leaders to translate program design into executional reality.
  • Manage and align shared talent, time, space and resources to execute on all program goals
  • Set-up data and communication systems to drive day to day operations and program evaluation
  • Lead new student enrollment and withdrawal processes; partner with organizational staff on lottery and waitlist procedures; oversee planning for sitewide events (“Community Night”)

Daily Program & School Operations, Compliance & Student Services

  • Oversee all aspects of facilities maintenance, janitorial services, procurement and inventory of all materials and supplies, and communications systems with families for all school and non-school programming (health, parent program, birth-to-three program)
  • Coordinate student health services; monitor student health and safety for any unusual trends.
  • Work closely with the school leader in order to record and maintain the school’s calendar and class schedules, and ensure appropriate levels of staff-to-child ratios.
  • Support integration across school, parent, and health program areas to ensure our overall child and parent experience is consistent and provides parents with engaging, responsive programming.
  • Oversee student attendance data process and ensure that it is reconciled and accurate on a daily basis
  • Coordinate daily student food services at the campus; troubleshoot issues as they arise; ensure the accurate tracking of student meal consumption; problem solve chronic service issues and resolve in partnership with food vendor.

Student Data & Information

  • Manage student records and our student information system and ensure ongoing accuracy.
  • Run ad-hoc reports for school leadership team to manage daily and weekly operational performance.
  • Serve as point person for staff technical support in using PowerSchool and/or other sources of record for student information.
  • Manage the operational logistics of student test administration at the campus, including the distribution of test materials to the classroom, and the collection and aggregation of results.
  • Produce academic, program and school culture reports (i.e., report cards, awards).
  • Manage records for special education services, IEPs, and communication with service providers


  • You have at least six years of experience in school operations, with at least two years in a leadership role managing operations, staff, public funding and/or compliance.
  • You work without ego - for example, you can both create and train staff on systems, and also roll up your sleeves to help laminate and staple packets. You understand we are a small team, launching a new school, and with an all-hands-on-deck culture.
  • You are comfortable in ambiguity and environments that change rapidly. You love the start-up stage of an organization and are excited to hustle to develop the systems that will make the site run
  • You are a seasoned project manager and have an exceptional ability to plan for and drive forward complex, cross-functional projects that involve multiple individuals
  • You are highly detail oriented
  • You have strong technical skills, experience in managing and manipulating databases and datasets, and are highly proficient in Excel.
  • You are a natural problem solver, fixer and finder of resources; when the going gets tough, you are calm under pressure and show excellent judgment.
  • You get joy out of building efficient, user-friendly and results-oriented work flows and processes.
  • You care about and want to contribute to an environment that prioritizes diversity, equity and inclusion.
  • You believe in the mission of The Primary School and that all children and families are capable of extraordinary things.

A Plus If

  • You speak fluent Spanish
  • You have experience working in the Hayward community.


Compensation is commensurate with qualifications and experience, plus excellent health benefits, 401k retirement plan, flexible spending account (FSA), dependent care FSA, and generous paid time off, including a competitive paid parental leave benefit.

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K12 School Operations

Experience Level

Senior Level

The Primary School

The Primary School is creating a new school model that brings together all of the adults in a child’s life, including parents, educators, and medical and mental health providers, starting from a very early age.
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