Director of Campus Relations

Study Edge - Gainesville, FL - Full time

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JOB DESCRIPTION

The Director of Campus Relations will wear many hats across sales, marketing and business development, with the primary responsibility of developing long-term university partnerships and managing existing university relationships. This individual will serve as the primary point of contact for university partners, and is responsible for client satisfaction. He/she is expected to consistently provide excellent customer service to partners and represent their needs and goals within

the company.

This role is full-time and reports directly to the CEO. Candidates must be comfortable with >20% travel.

Key responsibilities include:

  • New business development
  • Refine existing sales presentation and pitch for prospective university partners
  • Represent company at national conferences on education technology and tutoring
  • Develop email marketing campaigns to reach new university prospects
  • Identify and create strategic partnerships with industry organizations and other education/technology companies
  • Account management:
  • Provide front-line customer service for existing partners and ensure that any issues are dealt with in a timely and efficient manner
  • Create regular two-way communication between the partner and technology team, to provide strong team representation and set proper client expectations
  • Responsible for any invoicing and payment  collections from university partners
  • Create weekly partner report for team
  • Press/PR:
  • Increase media coverage for TMS by reaching out to various outlets and drafting press releases
  • Manage presence across social media outlets (Facebook, Twitter, etc.)
  • Work with university partners to prepare and assist with development and execution of launch plans, which can include media, marketing materials, etc.
  • Customer Service:
  • Manage the customer service team, ensuring that all site user questions are answered in as efficiently as possible
  • Ensure that any customer service issues are put forward to the team for discussion and review, and identify areas that can be addressed by site improvements to alleviate future customer service issues
  • Work with technology team to identify areas for site and app improvements
  • Minimum qualifications:
  • BA/BS degree from a 4-year institution
  • 2+ years of work experience in a sales, account management or business development capacity
  • Excellent written/oral communication and presentation skills
  • Self-starter, ability to work independently
  • Passion for education Preferred qualifications:
  • Familiarity with a CRM system (preferably Salesforce)
  • Background in private tutoring or tutoring certification a plus perks:
  • Experience in an early-stage tech startup environment
  • Competitive salary and benefits
  • The ability to positively impact the world of higher education through tutoring
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    Role

    Customer Implementation / Customer Success

    Experience Level

    Entry Level

    Study Edge

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