Director, Head of Pre-Service Operations

Teach For America - Bay Area - San Francisco, CA - Full time

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The Role

The Head of Pre-Service Operations will operationalize the summer experience of our newest corps members through strong logistics and external partnerships for Teach For America-Bay Area’s summer training institute. This role will play a critical role in enabling corps members to reach the ambitious outcomes of summer training and setting the foundation for a strong corps and staff culture, which continues to deepen corps member conviction for and agency as a leader in this work. Successful candidates will have a keen eye toward peoples’ experience while managing complex logistics and laterally managing dozens of people to execute large events at an exceptional level. This position sits on the Impact sub-team and reports directly to the Head of Pre-Service. 

The Team

The Bay Area team has set a clear mandate to harness our unique community assets—unparalleled intellectual, human, technological, and financial capital—to rethink our organizational approach, striving to build the next generation model for Teach For America and for teacher and educational leadership development. For 25 years Teach For America has been a critical force in creating classrooms and schools that are bucking the status quo for low-income students. And yet, our very best schools nation-wide are still facing a reality where fewer than 50% of students are on a path to college or meaningful post-secondary options. While an impressive shift, we know that we must think differently to realize our aspiration of every kid having the opportunity to fulfill their potential. When successful, we believe that our redesign will be a catalyst in creating the leadership force to rethink classrooms and schools and break beyond the 50%. Currently in our third year of redesign, we see clear indicators that what we are doing is working. From top quartile increases in corps member experience metrics to increased demand for our teachers, our optimism about the innovations we are making and the tangible results we are starting to see is palpable. We are continuing to make strategic investments, learn from the wins and the misses, and evolve our thinking to ensure we accelerate the path we are on. 

Mindsets 

Able to clearly see the big picture but obsessive about the details. You approach each project you lead with an eagle-eye towards details and anticipate every step and possible misstep that is needed. You are skilled at managing complex projects and adjust course easily and quickly when things fall off track. You prepare for the worst case scenario but anticipate the best possible outcome.

Motivated by people’s experience. You strive to lead events that produce catalytic results for participants. You are fueled by creating systems and processes that meet the needs of your teammates and by working to make our team more efficient and effective. When debriefing an event or experience, you care most that it hit your ambitious outcomes and appeared effortless even though it was anything but. 

A logistics guru. You have superior logistics management skills. You think ahead about what will be needed and plan accordingly. Whether it be housing, dining, transportation or an unknown variable, you have lined up the necessary supports and resources well in advance and everyone involved knows where to be and by when.

Oriented towards outcomes. Your decisions are data-driven, and you stay laser focused on your goals regardless of the day to day chaos you might find yourself in. You have a demonstrated record of success in your work despite obstacles. 

Self-driven and efficient with your time. You have superior organizational and time-management skills, integrity and great follow through on tasks. You demonstrate personal responsibility and take initiative to do what it takes to achieve success.

A utility player. You're willing to help out wherever needed and thrive in a face-paced, entrepreneurial environment. You are a resourceful, results oriented team-player with a positive “can do” attitude and a sense of humor.

Responsibilities

Design & Lead Logistics for our Summer Institute (50%)

Set and hold a compelling vision and goals for institute operations and logistics at school and university site.

Create a comprehensive plan and manage all systems for providing high-quality housing, dining, transportation, events, mail service, IT support, copy services, supply distribution, certification tracking, part-time volunteer and support staff, and professional development support of more than 200 corps members and staff.

Develop and maintain a communications strategy with relevant logistics information about institute to all corps members, staff members, and partners.

Maintain systems for data collection that ensure we can report out on progress and goals in a way that supports our collective work as a region

University Contract & Budget (25%)

Negotiate the university partnership and school site agreements.

Ensure fiscal responsibility through accurate and detailed documentation and responsible spending decisions.

Lead risk management efforts for the institute, including emergency response preparedness and on-the-ground incident response and documentation.

Ensure that every reasonable measure is taken to preserve the health and safety of corps members and staff.

Train & Manage Institute Team (25%)

Hire, train and manage part-time summer staff who will lead these systems and logistics on the ground.

Act as a steward of our culture and our commitment to diversity in every interaction, and train and support staff to do the same.

Requirements

Prior Experience

Minimum of five years of relevant work experience with at least one year of management experience preferred.

Experience with contract reviews preferred.

Proven success in creating and managing operational systems and large scale, detail-driven projects.

Education

Bachelor’s degree required.

Work Demands

Ability to navigate facilities that may or may not be ADA-compliant.

Ability to transport and set-up materials (up to 50 pounds).

Ability to travel and work on-site at a Bay Area university for eight weeks (including evenings and weekends) throughout the summer.

Skills

Exceptional ability to build and execute complex project plans.

Ability to set and evolve team vision and direction.

Ability to build strong relationships with others in challenging situations.

Apply Now

Qualified applicants should submit a resume and cover letter detailing your accomplishments and how those accomplishments align with your understanding of the role. Please scroll down to the bottom of the page to find the link to the online application. Applications will be reviewed on a rolling basis; we plan to notify all candidates who are moving forward. 

Benefits and Salary

Salary for this position is competitive and depends on prior experience. In addition, a comprehensive benefits package is included. Learn more at www.teachforamerica.org/about-us/careers/employee-benefits. 

Commitment to Diversity and Equal Opportunity Employment Policy 

Teach For America encourages individuals of all ethnic, racial, and socioeconomic backgrounds to apply for this position. We are committed to maximizing the diversity of our organization, as we want to engage all those who can contribute to this effort. Learn more about our diversity on staff: www.teachforamerica.org/about-us/careers/life-at-tfa/workforce-diversity-and-inclusiveness. 

Teach For America is committed to providing equal employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics (or those of a family member) or any other basis prohibited by applicable law.

This job description reflects Teach For America's assignment of essential functions and qualifications of the role. Nothing in this herein restricts management's right to assign, reassign or eliminate duties and responsibilities to this role at any time.

Apply Now

Experience Level

3 or more years

Teach For America - Bay Area

For 25 years Teach For America has been a critical force in creating classrooms and schools that are bucking the status quo for low-income students. 

The Bay Area team has set a clear mandate to harness our unique community assets—unparalleled intellectual, human, technological, and financial capital—to rethink our organizational approach, striving to build the next generation model for Teach For America and for teacher and educational leadership development.

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