Digital Operations Coordinator

Facing History and Ourselves - Remote - Full time

Facing History and Ourselves is seeking a Digital Operations Coordinator to join our growing Technology team. The Digital Operations Coordinator is responsible for supporting a range of team functions, including content and event production, customer service and support, accessibility, and training and development functions on the Digital team. In addition, the Digital Operations Coordinator supports agile program and project management using wisdom, empathy, and creativity.

Who We Are: We are a passionate, results-driven, and growing team that partners closely with colleagues across the organization. Our team provides strategy, project management, production, and support for all of the organization’s digital platforms.

We are relentlessly committed to ensuring our users encounter digital experiences that are relevant, personalized, and impactful. We are flexible in our roles and have a team player approach. We serve the entire organization and work on projects ranging from marketing landing pages to custom fundraising solutions to innovative products for educators.

Our team is responsible for the stability and availability of all of our digital platforms, to ensure the best digital experiences. We govern all processes and procedures which deliver change to those platforms, with a view to minimizing incidents and operational risk while operating efficiently and responsively.

Our work is cross-functional in order to serve critical mission-driven needs. Our team prides itself in deeply understanding and caring about our users and our mission. We commit to both when we build and maintain technology solutions. Our digital properties exist across a range of platforms, including Drupal 9, Salesforce, Hubspot, and Canvas to support our user-facing digital product and experiences, including resources, community, and professional learning events.

Who You Are: You are a creative problem solver with a passion for supporting digital products and experiences. You are a thoughtful, highly organized, mission-driven individual who can contribute to building effective and efficient digital operations and program management practice within Facing History’s Technology team. You will have overall responsibility for providing support for content and event production, customer service and support, accessibility, and training and development programs. You’ll help ensure that designated budgets are properly managed, tracked, and documented and that communications are coordinated efficiently. In addition, you are a skilled organizer who can provide the management and administrative systems needed to support an operations-heavy organization, while taking an empathetic, inclusive, relationships-driven, communicative approach to your assigned work.

Responsibilities Include:

  • Produce digital content and events across platforms and channels; including content on Drupal 9, our connected systems (including a Salesforce-based event platform, and an LMS), and events on Zoom Webinar, On24, and Youtube Live.
  • Support project planning for multiple concurrent projects; ensure projects run as planned, adjust project scope as needed, manage risks, identify obstacles to project completion, and communicate proactively with stakeholders. Projects relate to our internal digital training and documentation program, internal and external customer support program, and accessibility program.
  • Support project scope and work breakdown structures, critical path and baseline structures, project communication, reconciliation and forecasting, risk analysis and mitigation, quality assurance, and closure processes.
  • Provide internal and external end-user support across channels, including Slack, Jira, Olark, and Salesforce. Troubleshoot technical issues with colleagues and end-users. Provide live technical support for professional learning and community events.
  • Collect, synthesize and analyze data for continuous improvement, and refinement across functional areas pull analytics from Google Analytics, Hubspot, Facebook Insights, Jira, and more.
  • Help organize and maintain all team documentation, including meeting decks, JIRA tickets, Confluence spaces, Slack channels, and other communication.
  • Support the development of team resourcing tools (e.g., spreadsheets and calculators) to collaborate with managers and effectively support resource planning and decisions. Track and approve expenses, prepare monthly reports, make sure they adhere to the overall project and master budgets.
  • Provide quality assurance and peer reviews of external-facing content across platforms.
  • Provide administrative, technical, content management, and moderation support for online community spaces.
  • Use Slack to collaborate within and across teams and as an intake mechanism for projects, tasks, and support requests.

Essentials Skills/Qualifications:

Facing History understands that restrictive job requirements may exclude historically marginalized groups from applying to jobs for which they are qualified. We take an equitable and holistic screening approach. If you feel you have demonstrated experience and expertise relevant to perform this role, please don’t hesitate to apply!

  • BA/BS or equivalent work experience preferred; nonprofit or educational experience preferred.
  • Interest in Facing History and Ourselves’ mission and familiarity with education and non-profit settings.
  • Passionate about developing processes and systems and contributing an operations and program management practice that is empathetic, inclusive, and relationship-driven.
  • Ability to work independently, prioritize, and creatively problem-solve; ability to manage multiple assignments in a busy, fluid setting. When you hit roadblocks you know when to ask for help, but you can also make recommendations and suggest solutions independently.
  • Demonstrated ability to be proactive and curious. You ask questions, you Google things you don’t know and are eager to learn, you learn from your colleagues.
  • Demonstrated attention to detail, and time management skills.
  • Effective and flexible communication skills as well as excellent organizational skills.
  • Excellent computer skills, including experience with Google Suite, Microsoft Office, Salesforce preferred.
  • Disciplined self-starter and independent work committed to iterative and continual improvement.

Benefits Summary: In addition to meaningful and rewarding work, Facing History provides an excellent and competitive compensation and benefits package including medical with a health reimbursement account, dental, vision, life & AD&D, long-term & short-term disability insurance, 403(B) retirement plan with a discretionary organizational contribution, generous paid time off, an employee assistance program, travel assistance plan, pre-tax commuter spending accounts, flexible spending accounts, voluntary Colonial Life group plans, robust wellness programs through Welnys TV, aHealthyMe & weekly virtual yoga and meditation, WellCents 403(B) advisement, and a friendly work environment.

Facing History values a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law. We are an Equal Employment Opportunity Employer.

Facing History’s Commitment to Diversity, Equity and Inclusion. At Facing History, we honor and value the uniqueness of each and every human being. Our strength as an organization that provides and distributes educational content and pedagogy to teachers across the globe is directly tied to our diversity of staff, leadership, educators, students, scholars, and volunteers. Our commitment is to treat individuals with dignity and to build and maintain a community of full participation, inclusive of the voices, needs, and contributions of all. As an organization, we are deeply aware of the legacies of injustices that persist in society and in the workplace, and we value and promote diversity, equity, and inclusion in their association with excellence. 

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Role

Operations

Experience Level

Mid Level

Facing History and Ourselves

Facing History and Ourselves is a global education non-profit organization that challenges teachers and students to use lessons of history to stand up to bigotry and hate.
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