IXL Learning, a leading edtech company with products used by over 14 million students worldwide, is seeking a Desktop Support Team Lead for our San Mateo, CA office.
The ideal candidate has experience leading a team of desktop support specialists to deliver exceptional customer and technical support for our employees. In this role, you will lead a team of desktop support specialists and be the go-to person for all conference room A/V setups in our headquarters office.
*This is a full-time position based in our San Mateo, CA office with a hybrid work schedule.*
WHAT YOU'LL BE DOING
- Supervise a four-person Desktop Support team in our San Mateo office.
- Manage our A/V and conference room equipment in our San Mateo office.
- Deliver an exceptional internal customer experience by providing timely, professional, effective, and knowledgeable assistance to our employee's technical needs.
- Troubleshoot and problem-solve employee issues and concerns, consulting with our IT infrastructure team to find solutions to technical issues.
- Assist with the management of technology assets and information security.
- Assist in deploying, maintaining, and supporting all software, hardware, and operating systems on macOS, Windows, and Linux systems.
- Troubleshoot issues with Windows and Linux Servers.
- Research and resolve employee support tickets involving hardware, software, and malware in an efficient and timely manner.
- Work with vendors in purchasing hardware and software.
- Administration of Google Apps, Vonage phone system, Azure AD, and other office-wide employee-facing systems.
- Effective communication with fellow employees.
- Assist with the technology integration aspects of mergers and acquisitions across several business units.
- Work within the IT team to plan and implement large-scale changes for long-term improvements.
WHAT WE'RE LOOKING FOR
- BS/BA Degree, preferably in CIS or MIS
- 7+ years of hands-on desktop support experience, strong troubleshooting, and problem-solving skills in a technical environment, with the ability to work well with all functions across the organization.
- 2+ years of desktop support management or team lead experience, with the ability to manage individual contributors and prioritize their work.
- Extensive experience managing conference rooms and other types of A/V equipment.
- Outstanding written and spoken communication skills, including communicating clearly and concisely with all internal employees.
- Ability to prioritize, use local resources wisely, and contribute to process improvement and automation.
- Mobile device management (MDM) experience is a plus
- Customer-centric attitude with a passion for helping others.
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.
ABOUT IXL LEARNING
IXL Learning is a leading educational technology company on a big mission: creating innovative learning experiences that help all learners reach their full potential. IXL's comprehensive curriculum and insightful analytics help more than 900,000 teachers deliver personalized instruction, and empower over 14 million students to achieve new learning milestones every day.
