Desktop Support Specialist

IXL Learning - San Mateo, CA - Full time

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IXL Learning, a leading edtech company with products used by 6 million students worldwide, is seeking an up-and-coming IT professional to join our team. As a Desktop Support Specialist, you will join a small team focused on making the lives of our coworkers easier by providing them the technology they need to do their jobs. You'll troubleshoot workstations and laptops, be integral in the onboarding process, and assist in managing the technology infrastructure for the company. You should love experimenting with new technologies, enjoy helping your coworkers, be unintimidated by juggling multiple projects.

What You'll Be Doing 

  1. Manage all Windows and OS:X desktops and laptops in our San Mateo office
  2. Assist in the deployment of software
  3. Troubleshoot issues with Windows Server 2012
  4. Research and resolve employee support tickets involving hardware, software, malware
  5. Administration of Google Apps, ShoreTel phone system, and other office-wide, employee-facing systems
  6. Effective communication with fellow employees

    What We're Looking For

    • 1-2 years in an IT support environment
    • Experience with IT best practices
    • Experience with Windows Server and Active Directory
    • Experience troubleshooting complicated systems and problems
    • Eager to learn Linux and related technologies
    • Excellent writing/documentation skills
    • Ability to work both independently and with small teams
    • A passion for technology and helping users fix their problems
    • Experience with iOS/Android/Linux a plus

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    Role

    Engineering

    Experience Level

    Entry Level

    IXL Learning

    IXL Learning is a leading educational technology company on a big mission: delivering an immersive learning experience to all students, in all grades and subjects, in schools and homes worldwide. With 1 in 8 U.S. students already learning on IXL (answering over 50 million questions every day!), IXL inspires educators and learners around the world and is changing how students feel about learning and about themselves.

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