Data and Technology Specialist

One Million Degrees - Chicago, Illinois - Full time

About One Million Degrees:

Although half of Illinois’ public college students attend community college, only one in four of them will graduate with a degree within three years. One Million Degrees (OMD) changes that by providing comprehensive supports to community college students, accelerating their progress on career pathways to economic mobility.

OMD’s model, which combines academic, personal, professional, and financial supports, is changing the education landscape. OMD’s community college scholars are 47% more likely than their counterparts to continue from one semester to the next as a full-time student.

After more than a decade of programming, OMD continues to expand the number of scholars it supports to be a catalyst for change in Chicago. OMD partners with 10 Chicago-area community colleges, and will serve over 900 scholars and apprentices across the region in the 2019-2020 academic year.

Position Summary:

One Million Degrees is seeking an energetic and highly organized Data and Technology Specialist with a passion for data-driven decision-making, systems thinking, and a belief in the transformative power of education and opportunity.

One Million Degrees is an entrepreneurial organization that values continuous improvement and a focus on results. Our team seeks to consistently improve program delivery, make process improvements, and create efficiencies using data and technology. An ideal candidate will be a confident and analytic leader who is comfortable collecting and synthesizing input from stakeholders, identifying opportunities for improvement, proposing creative and streamlined solutions, and is thoughtful about change management and process rollouts. He/she will also need to be skilled in Salesforce, comfortable managing multiple workstreams, and creative about how technology can optimize communication, inform insight and action, and engage a diverse set of stakeholders.

Key responsibilities include Salesforce system administration, knowledge management, data collection, quality assurance, and analysis across the organization, and management and implementation of technology platforms.

The Data and Technology Specialist will report to the Chief Operating Officer, provide cross-departmental support to the OMD Executive Team, and work collaboratively with the Program Management Team.

One Million Degrees is a friendly, diverse office with ambitious goals and a relentless drive to achieve them. Join our dynamic team of talented, hard-working individuals who believe that a single degree can change the world.

Specific duties and responsibilities include:

Salesforce Administration and Data Management

Create, customize, and maintain Salesforce objects, fields/relationships, workflow rules, processes & flows, page layouts, record types, validation rules, list views, and custom buttons

Build and maintain all dashboards and key reports to monitor business processes, data quality, and program implementation

Collaborate with all departments to understand specific internal Salesforce requirements

Work closely with Director of Program, Director of Strategic Initiatives, and Chief Operating Officer to track Key Performance Metrics and progress towards annual goals

Analyze and report on program outcomes and progress for internal and external parties

Manage data calendar with college partners to ensure timely collection of scholar data and upload into Salesforce to provide front-line staff with an accurate view of their scholar caseload

Coordinate with Manager of Program Supports and finance manager to ensure scholar payments are disbursed in a timely manner and accounted for in Salesforce

Document Salesforce processes, troubleshoot cases, and incorporate solutions

Handle basic administrative functions of Salesforce including maintenance of user accounts, profiles, roles, rule sharing, field security, and permission setting in Salesforce

Knowledge and Technology Management

Research and identify products, approaches, and technologies that allow OMD to improve the quality of our supports, efficiency of program delivery, and organization operations

Work closely with various departments to map, improve, and document processes

Work with OMD contractors and partners to design, build, and implement new technology platforms that further the mission of the organization, as needed

Training and Support

Develop trainings for new technologies and/or processes

Continuously update and improve current trainings for new and continuing staff on all Salesforce objects, functions, and reports

Provide regular training and support across the organization to build mastery in utilization of all technology platforms

Provide just-in-time support to trouble-shoot issues and concerns as they arise

Qualifications and Requirements:

Qualified candidates must possess excellent skills in data and analysis, have strong communication skills, both verbal and written, and the desire to work collaboratively in a fast-paced environment. This position is ideal for a highly-motivated, entrepreneurial individual who wants to play a pivotal role in strategy and operations.

Education – bachelor’s degree required

Experience

  • 2+ years of Salesforce administration experience; experience with Salesforce Communities a plus
  • Experience with WordPress and/or other publishing platforms and content management systems
  • Experience with data analysis, visualization, reporting, and trend-tracking; experience with Tableau or similar visualization tools a plus
  • Experience in project management and process mapping
  • Experience working in a fast-paced environment and prioritizing multiple tasks
  • Demonstrated experience managing partnerships (internal and external partners/leaders) to implement projects or programs
  • Experience working across teams or organizations to create a project or program
  • Skills
  • Data: Proven ability to make data-driven decisions and in visualization of data
  • Technology: Salesforce administration, Excel, PowerPoint, Apsona, and Form Assembly
  • Project Management: proven success working in a fast-paced environment and prioritizing multiple workstreams
  • Communication: strong interpersonal and communication skills; a proven ability to effectively communicate with diverse audiences and the ability to give and receive candid feedback
  • Traits
  • A self-starter who can operate independently and in teams to accomplish goals and objectives
  • Cultural humility and an ability to work effectively with diverse staff, clients, and community partners
  • A positive outlook and a total belief in the potential of all scholars to succeed and excel
  • Relentless drive to close equity gaps in education
  • Compensation and Benefits:
  • Salary – Commensurate with experience.
  • Health Benefits – Full health benefits provided for full-time employees, including medical, dental, and vision.
  • Retirement Benefits – For full-time employees, OMD offers a Simple IRA plan and matches retirement contributions up to 3% of total salary.
  • Professional Learning Opportunities – OMD supports employees’ continued learning in areas relevant to his or her professional growth and organizational goals and will pay for training such as workshops and conference, up to $500/year or as agreed to by employee and supervisor.
  • Paid Time Off – Up to 15 days PTO plus 9 paid holidays. 
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    Role

    Data Analysis

    Experience Level

    Mid Level

    One Million Degrees

    One Million Degrees accelerates community

    college students’ progress on career pathways

    to economic mobility.

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