Data and Operations Specialist

Summit Public Schools - Redwood City, CA - Full time


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Position Overview: 

Summit Public Schools is seeking a Data & Operations Specialist to support our data processes, technology platforms, and school-site operations. This role will lie on Summit’s Data & Operations team.

This role will support on many of the functions required for our organization to run smoothly. Our personalized approach utilizes a variety of technologies, including our own platform, the Summit Learning Platform, developed in conjunction with Facebook. This position will support the maintenance of these technologies and address any issues that arise through our organization’s Help Desk function and through partnership with external vendors. This individual will also help manage of our data systems, ensuring that they are accurate and kept up to date, and will support school-site operations by developing tools, trackers, and resources to help schools run effectively. This is a highly visible role that will support almost all of the functions within the organization.    

Summary of Responsibilities:

Technical Support

  • Respond quickly and politely to technical support requests and work with external vendors and our internal systems to address issues as quickly as possible.
  • Learn and become fluent in our technology systems and structure in order to troubleshoot issues as quickly as possible
  • Anticipate/troubleshoot issues based on analysis of tickets and work with vendors and internal systems to address recurring concerns

Operations Support

  • Assist with creation of tools, templates, and trackers to support school leaders and site operations staff
  • Support with operations knowledge management including creation of training resources and maintenance of online resource library
  • Help prepare and execute operations trainings
  • Support with additional projects as needed

Data Management

  • Support Managers of Data & Information Systems in ensuring that uploads to our technology systems are accurate and done in a timely manner
  • Support the set up and facilitation of testing

Data Requests and Compliance

  • Support data requests internally and externally, including pulling, manipulating, and analyzing data
  • Support compliance needs when necessary including reading bylaws, technical manuals, and attending external trainings

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District / School Edtech Coordinator

Experience Level

Mid Level

Summit Public Schools

Who we are:

Summit Public Schools is a leading charter management organization serving diverse communities in the San Francisco Bay Area and Washington State with currently 11 schools serving over 3,000 students. Through the Summit Basecamp Program, we have partnered with over 100 public schools in twenty-seven states and the District of Columbia, and are providing over 20,000 students a truly personalized learning experience. Summit’s mission is to ensure that every student has the opportunity to not only attend, but succeed in, a four-year college or university.

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