Director of Technology

KIPP Bay Area Schools - Oakland, CA - Full time

Director of Technology

Position Overview

The Director of Technology (DoT) will set the vision for and manage the implementation and maintenance of KIPP Bay Area’s technology, policies, and systems, with the goal of creating an environment of reliability, effectiveness and collaboration. S/he will manage a two-person team, and relationships with critical technology partners. S/he will also closely collaborate with our regional Innovation team in supporting KIPP Bay Area Schools’ use of digital content programs as tools in further personalizing student learning. The DoT will work closely with our 11 school teams, as well as our regional support office, to understand their pain points and identify, develop, implement, and support cost-effective technology solutions that will scale as we grow.

The ideal candidate is entrepreneurial and strategic, has created a successful and positive culture of customer service, is an excellent project manager and effective communicator, possesses solid technical skills, and is known for getting things done and done well. This position will be located at our Regional Support Office (RSO) in Oakland, and will travel frequently between all of our school sites (San Jose, Redwood City, San Francisco, Oakland, and San Lorenzo). This position reports to the Managing Director of Operations and Information.

Key Responsibilities:

1. Develop KIPP Bay Area Schools’ Technology Strategy

  • Contribute to Leadership Team’s strategic planning process, formulating the Tech department’s 4-year plan and updating it annually
  • Optimize division of tech responsibilities between the Regional Support Office and our schools (centralized vs. distributed, standardized vs. customized)
  • Determine likely evolution of school bandwidth needs
  • Evaluate options and determine the appropriate regional direction on:
    • Tech support strategy (in-house helpdesk vs. outsourced) as we scale
    • Cross-functional internal ticketing system to optimize support to our schools
    • School phone and PA systems
    • "BYOD” (bring your own device) cell phone strategy, given declining e-rate funding
  • Create and execute a vision for knowledge management, including a regional intranet, to encourage efficiency and collaboration
  • Propose and evaluate investments in high priority systems to support needs of organization

2. Manage Infrastructure and Services for Reliability and Cost-Effectiveness

  • Maintain a stable core IT infrastructure (encompassing routers, servers, firewalls, network switches, wireless access points and backup power supplies) and project manage all upgrades, standardizations and server decomissionings
  • Plan and project manage technology infrastructure projects for the new builds/expansions/moves related to our regional expansion plan
  • Select and negotiate multi-year contracts with key service providers, from ISPs to phone and copier companies, partnering with them to improve their service to our team

3. Deliver Excellent Tech Support to our Team

  • Supervise our helpdesk IT partner to ensure a high quality of service
  • Oversee onsite schedules and agendas
  • Ensure smooth onboarding/offboarding of team members, from equipment to accounts
  • Ensure our faculty and team members and students have both the devices and the digital content programming needed to be effective in their work

4. Steward and Manage Financial Resources

  • Determine school-level tech budgets that reflect infrastructure, staff and student needs, collaborating with school leaders and regional Growth, Facilities and Finance teams
  • Oversee organization’s annual technology budget and related investments
  • Procure required technology hardware, software and services in a cost-effective manner
  • Negotiate cost-effective contracts with third-party vendors and service providers
  • Manage organization’s federal E-rate program, applying for and supervising disbursements for eligible services and infrastructure projects

5. Build Technical Skills and Capacity in Our Schools

  • Develop processes and training related to technology management and usage to ensure that our schools have adequate access to technology and knowledge of how to use it effectively
  • Co-lead a Community of Practice of school-based tech specialists with our Innovation team, supporting our region’s work in using technology to personalize learning for our students
  • Co-lead roll-out of regional Computer Science curriculum

6. Lead and Manage Regional Technology Team

  • Motivate, inspire, manage, and develop direct reports, enabling their professional growth and contribution to our team and mission
  • Uphold high-performing team culture, setting clear goals and expectations, and coaching team to deliver results
  • Operate with integrity, aligned with our mission and values, and ensure compliance with all relevant regulations and laws

Skills and Characteristics

  • Unquestioned integrity and commitment to KIPP’s mission and values
  • Self-starter, comfortable in a fast-paced, entrepreneurial environment
  • Creative problem solver, able to make data-driven decisions that balance user needs, technical considerations and resource constraints
  • Outstanding organization and project management skills, with strong attention to detail
  • Excellent written and verbal communication; interacts well with people from all backgrounds/roles
  • Goal-oriented, with strong initiative and ability to prioritize
  • Optimistic and positive attitude; perseveres through challenges with grace
  • Highly resourceful with limited budget/resources


  • Bachelor’s degree required; Master’s degree preferred
  • 10+ years of relevant experience managing and/or directing technical operations; experience in an educational environment a plus
  • Proven team leader, culture builder, and change management expert
  • Demonstrated technical and management skills:
    • IT operations
    • Edtech integration; Google Apps for education
    •  Budgetary management and oversight
    • Contract negotiation
    • Government regulations and compliance

Salary & Benefits

We offer a competitive salary and excellent benefits package, depending on experience and qualifications.

To Apply

Submit a detailed cover letter outlining your specific interest in this position and your relevant experience and a resume online via KIPP Careers: Applications without cover letters will not be considered. Email Ale.Ceja at with any questions.

KIPP Bay Area Schools is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, handicap, age, religion, sexual orientation, or national or ethnic origin. We are strongly committed to hiring a diverse and multicultural staff and encourage applications from traditionally under-represented backgrounds.

Apply Now

Experience Level

3 or more years

KIPP Bay Area Schools

About KIPP Bay Area Schools

In the San Francisco Bay Area, 11 KIPP schools are closing the achievement gap between low-income students and their more advantaged peers. These innovative, tuition-free, college-preparatory schools are located in underserved neighborhoods of San Francisco, San Jose, San Lorenzo, Redwood City, and West Oakland.

KIPP, the Knowledge Is Power Program, is a national network of free, open-enrollment, college-preparatory public schools dedicated to preparing students in underserved communities for success in college and in life. There are currently 183 KIPP schools in 20 states and the District of Columbia serving nearly 70,000 students. Nationally, 85% of KIPPsters matriculate to college, and graduate at four times the rate of their peers from similar backgrounds. KIPP Bay Area Schools serves over 3,800 students, with plans to continue growing to serve more students over the coming decade.

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