Training Specialist - Global Product Management

Cengage Learning - Boston, MA - Full time


The Global Product Management (GPM) Operations & Training team at Cengage Learning plays a critical role in analyzing existing product development processes and skills, identifying efficiencies, proactively recommending new, innovative solutions, and then executing on prioritized opportunities to continually improve product operations. A key part of this execution is the implementation of process, standards, and skills-based training on an ongoing basis. This is a high impact, high visibility team that is tasked with evolving the product development process in a measurable way on a continual basis.

The Specialist, GPM Training will define, own, and lead efforts to establish, implement, refine, and maintain training & assessments around skills and core competencies required for all GPM roles. This includes maintaining an up-to-date inventory of competencies by role, developing a curriculum that maps to all competencies, creating assessments that measure employees on these competencies, as well as reporting out on the state of the workforce & efficacy of the training programs to senior leadership. This role reports directly to the Director, GPM Operations & Training.

This is a full-time, on-site position located in our Boston, MA office.


  • Work cross-functionally with GPM leaders and HR to define & document core competencies for all GPM roles
  • Develop & maintain a learner-centric competency based training program for new & existing GPM employees
  • Liaise with subject matter experts regarding content, learning objectives, & instructional design
  • Deliver trainings & support materials tailored to skill development and focus on the outcome of achieving the competencies.
  • Provide performance evaluation by clearly measurable standards
  • Develop and conduct assessments that align with competencies
  • Assess & document achievement of competencies
  • Work collaboratively to refine and update competencies and trainings to match evolving needs of organization
  • Measure and report on efficacy of trainings as to demonstrate improvement in skills resulting from training program
  • Maintain a constant feedback loop Cengage Learning Leadership, primary stakeholders, and participants in the trainings
  • Manage training budget


  • BA/BS degree
  • Proven success at developing and implementing a competency based training program
  • Ability to create flexible and measurable assessment program
  • Familiar with adult learning principles
  • Knowledge of learning management systems
  • Experience with Learning Design principles and sourcing content
  • Able to self-manage progress against milestones and deliverables with a high degree of accountability and personal urgency

Preferred Skills/Knowledge/Experience:

  • Familiarity with Lominger Competency Framework
  • Experience successfully navigating and driving change in complex organizations
  • Sharepoint and/or creation of databases and wikis.
  • Digital content development, curation, and management
  • Authoring diagnostic assessments

Apply Now

Experience Level

1 to 5 years

Cengage Learning

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