Customer Support Representative

WyzAnt - Chicago, Illinois - Full time

As a customer support representative, you will be part of a small team responsible for managing relationships and providing service to existing and prospective tutors, parents and students.

Responsibilities:

  • Provide an exceptional, full life cycle customer experience to our users through phone, email and chat support
  • Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience
  • Tackle potentially complex and heightened user concerns with a positive and supportive attitude while making decisions and judgments to appropriately resolve those situations
  • Proactively look for ways to identify trends and improve our processes
  • Collaborate with other team members to ensure consistent and seamless services to Wyzant customers while also exercising time management and task prioritization
  • Update customer information in Zendesk during and after each correspondence
  • Deliver exceptional quality and satisfaction scores. Maintain other individual metrics to the satisfaction of your manager

Requirements:

  • 2+ years experience in a customer facing position
  • Demonstrate patience and attentiveness in all communication and interactions
  • Motivation to meet and exceed expectations in a metrics driven environment.
  • Exceptional verbal and written communication skills
  • Strong organizational skills and attention to detail
  • Ability to think critically and creatively in order to proactively and independently solve problems
  • Experience with computer operating systems and ability to troubleshoot on demand
  • Maintain a positive and professional attitude and outlook with customers and coworkers

Compensation:

  • $15.50/hr starting with full benefits

Hours:

  • 40 hours per week. Anticipated shift is 12pm-8pm Tuesday-Thursday, 10am-6pm Friday, and 9am-5pm Saturday (remote work available on Saturday) 

Apply for this job

Apply for this job

Role

Customer Implementation / Customer Success

Experience Level

Entry Level

Share this job

Find your

Dream job in edtech

EdSurge Connect Beta matches talented educators, technologists, and business leaders with amazing edtech companies.

Get Matched

Get our email newsletterSign me up
Keep up to date with our email newsletterSign me up