Customer Support Representative

WyzAnt - Chicago, Illinois - Full time

As a customer support representative, you will be part of a small team responsible for managing relationships and providing service to existing and prospective tutors, parents and students.


  • Provide an exceptional, full life cycle customer experience to our users through phone, email and chat support
  • Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience
  • Tackle potentially complex and heightened user concerns with a positive and supportive attitude while making decisions and judgments to appropriately resolve those situations
  • Proactively look for ways to identify trends and improve our processes
  • Collaborate with other team members to ensure consistent and seamless services to Wyzant customers while also exercising time management and task prioritization
  • Update customer information in Zendesk during and after each correspondence
  • Deliver exceptional quality and satisfaction scores. Maintain other individual metrics to the satisfaction of your manager


  • 2+ years experience in a customer facing position
  • Demonstrate patience and attentiveness in all communication and interactions
  • Motivation to meet and exceed expectations in a metrics driven environment.
  • Exceptional verbal and written communication skills
  • Strong organizational skills and attention to detail
  • Ability to think critically and creatively in order to proactively and independently solve problems
  • Experience with computer operating systems and ability to troubleshoot on demand
  • Maintain a positive and professional attitude and outlook with customers and coworkers


  • $15.50/hr starting with full benefits


  • 40 hours per week. Anticipated shift is 12pm-8pm Tuesday-Thursday, 10am-6pm Friday, and 9am-5pm Saturday (remote work available on Saturday) 

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Customer Implementation / Customer Success

Experience Level

Entry Level

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